Customer Service Team Member Part-time… at River Valley… · Northampt…

Summary: River Valley Co-op is a community-focused grocery retailer dedicated to creating a just marketplace. The Customer Service Team Member is responsible for welcoming shoppers, processing their orders, and ensuring a positive shopping experience. Responsibilities: - Create and maintain a feeling of welcoming friendliness for all shoppers and community members when they visit our stores - Process shopper purchases at our registers and on the web cart accurately and efficiently, including applying the appropriate discounts, coupons, and tenders - Memorize Produce item Prices Look Up (PLU’s) numbers, and learn the correct physical and financial home department for every product category - Handle payment tenders with accuracy and meet department standards for cash drawer accuracy - Package customer purchases with care, with special attention to the placement of delicate items, food safety, and customer requests - Offer carry-out service to shoppers. When in our parking lot, maintain personal safety through awareness of others and adherence to right-of-way rules, and maintain lot safety through collecting carts and picking up discarded items - Shop customers’ web cart orders efficiently and accurately - Answer external calls promptly and take responsibility for the call until the caller’s needs are met - Accept and process Buying Club orders as needed - Be familiar with Co-op products and policies so that you may answer customer questions. Refer unresolved questions to the appropriate co-worker, doing your best to make sure the customer doesn’t have to repeat themselves - Be familiar with the benefits of co-op ownership, and provide helpful information about it to customers who are not owners, and process owner payments - Participate in ownership drives - Be informed about co-op specials and events, and communicate the details to shoppers - Make effective use of downtime, including bagging for co-workers, stocking and packaging products, maintaining full stock levels in product departments, assisting on service counters, and participating in projects across the store as assigned - Maintain a clean, tidy, and safe work environment - Maintain a cool head under pressure and embrace busy times as a sign of success - Attend and participate in team and store meetings - Perform other tasks assigned by the Customer Service Assistant Manager Required Qualifications: - Experience serving the public - Familiarity with natural foods - Accuracy, attention to detail - Ability to handle multiple demands - Ability to stay calm under pressure - Ability to project an outgoing, friendly personality - Ability to stand for long periods - Ability to lift 50 lbs - Regular, predictable attendance Required Skills: Cash Handling, Produce Item Price Look Up (PLU), Order Processing, Product Knowledge - Natural Foods, Handle Multiple Demands, Stay Calm Under Pressure