ServiceNow Developer

Summary: RIVA Solutions, Inc. is dedicated to delivering secure, scalable enterprise IT solutions for the U.S. Department of Education. They are seeking a Mid-Level ServiceNow Developer to design, develop, and implement ServiceNow solutions that support enterprise business operations while ensuring compliance with federal security standards. Responsibilities: - Configure and develop ServiceNow applications and modules, primarily within ITSM and related platform capabilities - Develop and maintain workflows, business rules, UI policies, client scripts, catalog items, and script includes - Assist with integrations between ServiceNow and external systems using REST, SOAP, and platform integration tools - Participate in requirements gathering sessions with business analysts and stakeholders - Perform unit testing and support user acceptance testing (UAT) activities - Troubleshoot and resolve platform issues with guidance from senior developers - Participate in code reviews and incorporate feedback to improve development practices - Assist with platform upgrades, release management, and testing activities - Create and maintain clear technical documentation for configuration and customization work - Support production incidents and service requests as required - Contribute to Agile sprint activities including planning, development, testing, and deployment - Support change management processes related to ServiceNow implementations Required Qualifications: - Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience - 1–4 years of hands-on ServiceNow development experience - Experience supporting at least two full lifecycle ServiceNow implementations (Design through Operations & Maintenance) - Experience working with at least one ServiceNow module (ITSM, ITOM, ITBM/SPM, CSM, HR, or similar) - Working knowledge of JavaScript and ability to write functional scripts - Experience with core ServiceNow development tools including Business Rules, Client Scripts, UI Policies, Script Includes, and Workflows - Basic understanding of REST and SOAP APIs and integration concepts - Familiarity with ITIL processes (Incident, Problem, Change, Service Request) - Strong analytical, problem-solving, and communication skills - Ability to work independently with moderate supervision in a remote environment - U.S. Citizenship required - Ability to obtain and maintain a Federal Public Trust Preferred Qualifications: - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD), or actively working toward certification - Experience with Flow Designer, Service Portal, or UI Builder - Familiarity with IntegrationHub and Update Sets - Experience with reporting and dashboards within ServiceNow - Exposure to Agile/Scrum methodologies - Experience supporting ticketing or workflow systems - Participation in ServiceNow user groups or community forums Required Skills: ServiceNow development, JavaScript, ServiceNow modules Important Skills: REST APIs, SOAP APIs, ITIL processes, Agile methodologies Nice-to-Have Skills: ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, Flow Designer, Service Portal, UI Builder, IntegrationHub, Update Sets, dashboards, ticketing systems, analytical skills, communication skills, problem-solving skills Benefits: Health, Dental, and Vision Coverage, Life Insurance, Retirement Benefits / 401K with company matching, HSA/FSA Spending Accounts, Long- and Short-Term Disability, Pet Insurance, Wellness Program Initiatives, Additional Workplace Benefits