Assistant Manager at Rise Life Services in East Hampton, NY

Mental Health Assistant Residential Manager

Under the direct supervision of the Residential Manager, the Assistant Residential Manager will oversee and maintain successful operation of a (9- 10 bed) co-ed Community residence serving Individuals with severe mental illness. The Assistant Residential Manager is expected to carry out responsibilities with the utmost professionalism, be forward-thinking, and act as a positive role-model.

Duties would include but are not limited to:

• Demonstrate ability to problem solve, multi-task, and conduct research to resolve program concerns in a timely manner in conjunction with the Residential Manager

• Be available during assigned shifts to address emergent needs, offer triage and support; Work with Residential Manager to ensure 24/7 coverage of CR;

• Act in the capacity of a Residential Manager in the absence of; Work with Program Administration to verify successful operations of the program.

• Exhibit effectiveness in handling crisis situations, deploying resources, and communicating effectively to required parties.

• Maintain COVID protocols, as directed.

• Provide training, direction, and supervision to full time, part time, or on-call Residential Counselors assigned to the program as well as assigned by the Residential Manager; Maintains own training compliance

• Assists in coordinating all services for Individuals- including linkages to day treatment, therapy, medical, psychiatric, financial, etc. considering the Individuals’ choices.

• Thoroughly prepares for OMH/OMIG/Internal Management Audits; Conducts regular self-audits of records to identify areas of concern; Duties are divided/assigned by Residential Manager

• Oversees and implements agency medication protocols; Regularly monitors Individual’s awareness and adherence to their prescribed medication regimen; Works collaboratively with the Medication Specialist and Residential Manager to ensure OMH Medication protocols are followed by staff

• Participates in MANDATORY staff meetings at least once per month- Alongside Manager, prepares a thorough, professional agenda; Maintains minutes of staff meetings as well as a sign-in sheet; Attends monthly Managers’ meeting- showing up timely and prepared to present on Program updates

• Develop specific Individual Service Plans, conducts review every 90 days as required- and invites all parties the Individual deems necessary to partake in their recovery plan; Maintains active target dates on the service plan necessary for service delivery

• Assists in coordinating the implementation of Restorative Service Goals, including staff assignments for goal-related activities, data collection, progress notes, billing requirements.

• Participates in bi-annual Utilization Management Reviews and ensures completion of Recovery self-assessments and other billing components.

• Coordinates the implementation of Restorative Service Goals, including staff assignments for goal-related activities, data collection, progress notes, billing requirements.

• Works collaboratively with clinical department (BIS) to complete/oversee ABC sheets, other behavioral tracking mechanisms making certain that Behavior Plans are successfully implemented; Maintain records and submit according to program due dates.

• Utilize Precision Care for all documentation; Run monthly reports on progress notes; Identify areas of concern and share findings with Residential Manager.

• Assist in managing staff schedules, required trainings and staff onboarding.

• Reviews/approves own timecard.

• Participates in the admission/discharge process, including trial visits, and 30-day discharge Follow up report.

• Confidently Represent agency to other service providers and community groups.

• Assists in overseeing the cooking needs with healthy menu planning, food shopping/ordering, and meal preparation, incorporating the dietary needs of the individuals. Review the weekly Menu, making any needed changes, and sign-off prior to the start of each week.

• Submit Weekly Food ledgers/receipts and Monthly Recreational receipts, van logs/receipts, etc. as assigned by Residential Manager.

• Maintain documentation of annual/bi-annual medical appointments (i.e. physical /PPD/Psychiatric/Psychosocial); conduct routine audits of PC- ensuring face sheet is current with diagnosis’ changes within 24 hours of update

• Accompany residents on medical appointments utilizing agency vehicle; Assign to Residential staff as appropriate.

• Ability to exercise sound judgement always.

• Ability to keep up with a multitude of emails via Microsoft Outlook; Perform other duties via Microsoft Suites (Excel, Word, Teams)

• Effectively manage time, organize workspace, demonstrate proactive planning/prioritize to accomplish responsibilities.

• Ensuring organization of monthly recreation activities to promote independence, wellness, and community integration.

• Establish and maintain professional, interpersonal relationships; Develop constructive and cooperative working relationships.

• Efficiently handle complaints, settle disputes, resolving grievances, conflicts, and offer mediation. Direct to Residential Manager or Administration, as deemed appropriate.

Minimum Qualifications

A H.S Diploma with at least FIVE (5) years’ experience working with the Mental Health population; At least one year experience working within a OMH funded residential setting- preferred; Graduate from an accredited college or university with a degree in the field of human services preferred.