Embroidery Equipment Technical Support Specialist at Ricoma… · Medley

We are looking for a Tier 1 Help Embroidery Desk Service Technician for maintenance, troubleshooting, and service of commercial embroidery machines.

High growth potential. Strong team-oriented culture. Fast-paced growth environment.

This position works across numerous teams, including sales, parts, and logistics to ensure prompt and accurate responses to customers' technical inquiries. Candidates must be adept at troubleshooting issues and find the right solutions while maintaining a professional and friendly attitude towards clients.

No prior experience in embroidery is necessary, and hands-on on the job training will be provided!

***************************************************************************

Want to know what it's like to work at Ricoma? Click the Link!

https://www.youtube.com/watch?v=n5FviBa2fUs

****************************************************************************

The role consists of 3 main areas of responsibilities:

• Training and onboarding new customers
• Troubleshooting and resolving issues with commercial equipment and technology
• Product testing and quality control

What you'll need to get an interview:

• Fluency in English is a MUST, fluency in Spanish being a plus
• Mechanically inclined with ability and experience to disassemble machinery, change parts and reassemble.
• Prior hands-on experience with technical, mechanical, or electronic components strongly preferred
• A strong customer service-oriented mindset with excellent communication skills is a must
• Responsible and able to work independently once the training is completed
• Ability to be organized, multi-task, and find solutions to urgent requests in an accurate and timely manner
• Strong ability to learn a new product from the ground up and the ability to detect and solve problems are a must
• Strong analytical skills and the ability to solve problems in a structured manner
• High attention to detail, dynamic, flexible, hard-working, and highly organized
• Demonstrated ability to work independently and in a team environment

What you'll be doing:

• Understand the functionality and features of our entire suite of machinery and products
• Schedule and provide quality on-site and off-site training to our clients in order to provide a thorough and comprehensive understanding of our products’ functionality and capabilities
• Pinpoint, troubleshoot, and resolve the technical inquiries of our customers through effective and timely online communication, video conference, email and/or phone
• Hands-on work involving machinery and equipment
• Service and maintenance of customer's equipment by traveling to the customer's site
• Calibrating and testing designs on the equipment to ensure everything is functional before shipping to the customer
• Organize and respond to tickets in a professional, accurate, and timely manner
• Document issues and create reports from customer tickets to build an internal knowledge base
• Facilitate and execute customer requests for replacement parts and other items
• Work with other members of the Sales team to ensure high customer satisfaction
• Gather and present feedback on product functionality from customers

*This is not an IT based position. This is a very hands-on, hardware based position that works hand and hand with our customers.

Hours for this shift are 09:00 am to 6:00 pm Monday trough Friday

Job Type: Full-time

Pay: $40,000.00 - $43,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Referral program

Application Question(s):

• Do you have hands-on experience with technical, mechanical, or electronic components.

Ability to Commute:

• Medley, FL 33178 (Required)

Ability to Relocate:

• Medley, FL 33178: Relocate before starting work (Required)

Work Location: In person