Ricoh USA, Inc.→
Senior On-Site Service Specialist at Ricoh USA, Inc. in Troy, AL
Skills
Job Description
Senior On-Site Service Specialist
Location: Troy, AL, United States
Senior On-Site Service Specialist
Deliver exceptional workplace support while keeping office operations running smoothly.
We're looking for a customer-focused professional to support daily office services, document production, mail operations, shipping/receiving, and workplace support functions. In this role, you'll be the go-to resource for employees and clients, ensuring a high-quality service experience in a fast-paced environment.
What You'll Do
- Operate and support print, copy, scanning, and document production equipment.
- Troubleshoot basic equipment issues and coordinate service when needed.
- Process incoming and outgoing mail, packages, and shipments.
- Deliver completed projects and maintain office supply inventories.
- Provide outstanding customer service by responding to requests and resolving questions.
- Support meeting room setups, workplace moves, and general office operations.
- Perform filing, records management, and administrative tasks as required.
- Maintain accurate service logs and operational records.
What We're Looking For
- High school diploma or GED required.
- 1–2 years of experience in office services, print/mail operations, customer service, or a related environment.
- Strong communication and customer service skills.
- Basic computer proficiency, including Microsoft Office.
- Ability to troubleshoot problems, stay organized, and work independently.
- Comfortable lifting up to 50 lbs. and performing active, on-your-feet work throughout the day.
Why Join Us?
- Variety in your day with a blend of customer service, technology, and office operations.
- Opportunities to develop technical and operational skills.
- Collaborative team environment with direct impact on workplace productivity and customer satisfaction.
Ideal for candidates with experience in office services, facilities support, mailroom operations, print services, administrative support, or customer-facing roles.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.