Site Manager at Ricoh Canada in New Hyde Park, NY

Site Manager: Print Services

About the Role

Are you a hands-on leader who thrives in a fast-paced, customer-focused environment? We're seeking a Site Manager to oversee daily operations, lead a small team, and ensure exceptional service delivery across print, mail, hospitality, and workplace support services.

In this role, you'll drive operational excellence, develop team talent, build strong client relationships, and continuously improve processes that enhance the customer experience. What You'll Do

• Lead and support a small team while managing day-to-day site operations.
• Ensure service excellence across print, mail, courier, hospitality, and related services.
• Build strong client relationships and serve as the primary point of contact.
• Drive operational efficiency, quality, and SLA performance.
• Coach, develop, and recognize team members to foster engagement and growth.
• Manage staffing, workflow priorities, and production demands.
• Create reports, business reviews, and presentations that demonstrate value to clients.
• Identify process improvements and help implement solutions that enhance service delivery.

What We're Looking For

• High School Diploma or GED required.
• 3–5 years of experience in a customer-facing, business, or technical environment.
• 2+ years of leadership or supervisory experience preferred.
• Strong communication, problem-solving, and customer service skills.
• Comfortable presenting to groups and working with business technology.
• Proficiency in Microsoft Office 365.

Why Join Us?

• Lead a dynamic operation with a direct impact on customer success.
• Grow your leadership skills while developing and mentoring a team.
• Work in a collaborative environment that values innovation, service, and professional growth.
• Opportunity to make meaningful improvements that drive business results.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About the Company

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.