Part-Time Treatment Coordinator (Perio) at Riccobene… · Cary

POSITION SUMMARY The Part-Time Perio Treatment Coordinator plays a critical role in supporting the success of our periodontal department. This individual serves as both an advocate and educator for patients, helping them understand their treatment needs while confidently guiding them through scheduling and financial options. This role is instrumental in driving treatment acceptance, ensuring a full schedule, and delivering an exceptional patient experience from start to finish.

This position is part-time, working Tuesday through Thursday from 8:00 AM to 4:00 PM, with the potential to convert to full-time in the future.

KEY RESPONSIBILITIES

• Present periodontal treatment plans clearly and confidently, addressing patient questions and securing case acceptance
• Discuss financial options with patients, including payment plans such as Sunbit, to support treatment completion
• Proactively fill and maintain the Perio schedule to optimize provider productivity
• Serve as the primary point of contact for all periodontal needs within the office
• Build trust with patients by understanding their concerns, goals, and treatment priorities
• Coordinate scheduling and follow-up to ensure continuity of care
• Communicate with patients regarding insurance benefits, estimates, and financial responsibilities
• Support billing, posting payments, and insurance follow-up as needed
• Assist with check-in/check-out, answering phones, and general front office responsibilities
• Collaborate closely with the clinical team to ensure a seamless patient experience
• This position is essential to the growth and success of our periodontal services. The right candidate will play a key role in helping patients move forward with needed care while supporting the overall performance of the practice.

QUALIFICATIONS

To successfully perform the job responsibilities for the position of Treatment Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

Essential Requirements

• Previous treatment coordinating experience required
• Periodontal (Perio) background preferred
• Strong ability to present treatment and financial options with confidence and clarity
• Proven ability to fill schedules and drive production
• Experience discussing and securing third-party financing options (e.g., Sunbit)
• Excellent communication and customer service skills
• Organized, detail-oriented, and able to manage multiple priorities
• Caring, motivated, and driven to support patient care and practice success
• Comfortable working in a fast-paced environment