Onsite Support Manager- Aviation Tooling at Rhinestahl in Mason, OH

Readiness Manager

Dallas, TX

Reports to: Director, Global Ops Advantage

🔐 U.S. Citizen, U.S. Person, Or Immigration Status Requirements

RH Aero Systems is setting the standard for aviation support equipment and services. Through our

Candidate must be a US citizen to meet the eligibility criteria for this position.

🌐 Who We Are?

RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA, and Biberach, Germany. For further details visit RHAero.com.

🚀 Why Join Us?

Bring your technical expertise and passion for hands-on problem-solving to a role where customer relationships and operational impact come together. As our Readiness Manager, you’ll work onsite in a customer’s engine MRO shop, serving as their primary point of contact and helping deliver a seamless tooling management experience.

This is an opportunity to put your expertise into action—from evaluating and inspecting tooling to coordinating repairs and upgrades, troubleshooting issues, and managing inventory. You’ll work directly with technicians to support tooling familiarization and keep onsite communication flowing, making a tangible difference in the customer’s day-to-day operations.

⚙️ What You Will Do?

• You’ll collaborate with cross-functional teams to manage assigned projects, products, and services within your region.
• You’ll help manage on-hand inventory, including Rhinestahl-owned and customer-owned assets.
• You’ll perform basic to mid-level troubleshooting, evaluations, testing, maintenance, and repairs on tooling and equipment.
• You’ll review tool drawings to investigate design or manufacturing issues, disassemble tooling and equipment, and identify required modifications. You’ll coordinate logistics for modifications, repairs, and testing, then reassemble tooling as needed for delivery to the customer.
• You’ll contribute to supply chain development and monitoring activities.
• You’ll monitor and support Rhinestahl’s GE360 Foam cart maintenance and support program within your region.
• You’ll support customer projects, equipment setup, and equipment familiarization training.

Technical Responsibilities:

• You’ll provide technical support to the Technical and Regional Customer Management teams.
• You’ll provide onsite tooling and equipment support for customer projects.
• You’ll provide tooling and equipment support to OEMs.
• You’ll support tooling and equipment modifications, upgrades, repairs, and calibrations.
• You’ll troubleshoot electrical and hydromechanical issues in tooling and equipment.

🎯 What You Will Bring?

• You bring fluency in written and spoken English, along with a bachelor’s degree or equivalent relevant experience.
• You bring 5+ years of experience in tooling/support equipment, aviation maintenance, or field service within the aviation industry, including the required technical experience.
• You have experience in tooling and equipment design, manufacturing, or production environments.
• You bring strong project/program management skills and communicate clearly through presentations and everyday interactions.
• You’re proficient in Microsoft Office, including Excel and PowerPoint, and ERP systems.
• You bring strong organizational skills and a keen focus on detail and accuracy.
• You’re self-motivated and comfortable working independently.
• You can read and interpret technical drawings from an engineering perspective.
• You can understand aviation engine, aircraft, and procedural manuals.
• You bring hands-on experience in mechanical evaluation, troubleshooting, and equipment repair.
• You can perform manual tasks for extended periods, up to 8 hours as needed.
• You can lift and carry up to 50 lbs.
• You’re willing to travel within your assigned region and occasionally internationally to customer and Rhinestahl locations.
• You can engage effectively with stakeholders at all levels of a customer organization.

🌟 Benefits and Additional Information

We offer a comprehensive benefits package designed to support our team’s health, financial security, and overall well-being. The company offers competitive medical, dental, and vision plans, HSA and FSA plans, Mental health resources, and employee assistance programs. We offer Paid Parental Leave, Company Paid Long Term Disability, competitive 401k employer match, floating holiday, tuition reimbursement program, amongst other benefits.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The company participates in E-Verify as required by law.