Rexel USA→
Warehouse Customer Service Specialist
Entry LevelOn-site
Location
145 Plymouth St, Mansfield, MA 02048
Salary
$40k–$44k/yr
Experience
Not specified
Posted
1 month ago
Skills
customer service experiencewarehouse management systemsforklift certificationdata analysismicrosoft officeproblem-solvingtime managementteamwork
Job Description
Summary: Rexel USA is one of the largest distributors of electrical products in the United States, and they are seeking a Customer Service Specialist to join their team in Mansfield, MA. The role involves delivering exceptional customer service, processing orders, and maintaining customer relationships while managing various administrative tasks.
Responsibilities:
- Must behave consistently with the Company’s Core Competencies, Polices, Procedures and focus on safety
- Complete administrative duties including, but not limited to, resolving and processing accounts payables, answering emails, filing claims, purchasing office supplies, and managing various reports
- Establish and maintain customer relationships with a wide variety of clients
- Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis and data analytics
- Manage and maintain internal communication between sales team and branch/distribution center staff
- Consistently answer the telephone during business hours professionally, promptly, and courteously
- Partner with accounts payable, receiving and purchasing to analyze and resolve purchase order variances
- Coordinate special orders, last-minute shipping requests, and expediting any orders as necessary
- Trace orders as required and notify customers of any activity concerning their merchandise
- Research WMS (Warehouse Management System) transaction logs and/or hub alert system to correct or verify any outstanding issues
- Other duties as assigned
Required Qualifications:
- Prior customer service experience in a Distribution Center or electrical distribution industry a plus
- High School or GED - Required
- Knowledge of AS400, Highjump or other Warehouse Management Systems(WMS) software
- Ability to navigate, comprehend, and connect data from multiple operating systems
- Excellent organization and time management skills, detailed oriented, able to prioritize in a multi-tasking environment and ability to work under pressure and adhere to specific deadlines
- Strong analytical, troubleshooting, and problem-solving abilities
- Demonstrated self-starter with resilient personal initiative and ability to work both independently, and within a team
- Excellent computer skills demonstrated experience with Microsoft Office (Excel), automated order entry systems, and other internet-based tools
- Proven experience in mining, analyzing, and reporting out on large data sets
- Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty
Preferred Qualifications:
- Certification to operate forklift, hand truck, pallet jack and other warehouse equipment preferred
Required Skills: Customer service experience, Warehouse Management Systems
Important Skills: Forklift certification, Data analysis, Microsoft Office
Nice-to-Have Skills: Problem-solving, Time management, Teamwork
Benefits: Medical, Dental, and Vision Insurance, Life Insurance, Short-Term and Long-Term Disability Insurance, 401K with Employer Match, Paid vacation and sick time, Paid company holidays plus flexible personal days per year, Tuition Reimbursement, Health & Wellness Programs, Flexible Spending Accounts, HSA Accounts, Commuter Transit Benefits, Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few., Employee Discount Programs, Professional Training & Development Programs, Career Advancement Opportunities – We like to promote from within
Benefits
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within