Warehouse Customer Service Specialist

Summary: Rexel USA is one of the largest distributors of electrical products in the United States, and they are seeking a Customer Service Specialist to join their team in Mansfield, MA. The role involves delivering exceptional customer service, processing orders, and maintaining customer relationships while managing various administrative tasks. Responsibilities: - Must behave consistently with the Company’s Core Competencies, Polices, Procedures and focus on safety - Complete administrative duties including, but not limited to, resolving and processing accounts payables, answering emails, filing claims, purchasing office supplies, and managing various reports - Establish and maintain customer relationships with a wide variety of clients - Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis and data analytics - Manage and maintain internal communication between sales team and branch/distribution center staff - Consistently answer the telephone during business hours professionally, promptly, and courteously - Partner with accounts payable, receiving and purchasing to analyze and resolve purchase order variances - Coordinate special orders, last-minute shipping requests, and expediting any orders as necessary - Trace orders as required and notify customers of any activity concerning their merchandise - Research WMS (Warehouse Management System) transaction logs and/or hub alert system to correct or verify any outstanding issues - Other duties as assigned Required Qualifications: - Prior customer service experience in a Distribution Center or electrical distribution industry a plus - High School or GED - Required - Knowledge of AS400, Highjump or other Warehouse Management Systems(WMS) software - Ability to navigate, comprehend, and connect data from multiple operating systems - Excellent organization and time management skills, detailed oriented, able to prioritize in a multi-tasking environment and ability to work under pressure and adhere to specific deadlines - Strong analytical, troubleshooting, and problem-solving abilities - Demonstrated self-starter with resilient personal initiative and ability to work both independently, and within a team - Excellent computer skills demonstrated experience with Microsoft Office (Excel), automated order entry systems, and other internet-based tools - Proven experience in mining, analyzing, and reporting out on large data sets - Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty Preferred Qualifications: - Certification to operate forklift, hand truck, pallet jack and other warehouse equipment preferred Required Skills: Customer service experience, Warehouse Management Systems Important Skills: Forklift certification, Data analysis, Microsoft Office Nice-to-Have Skills: Problem-solving, Time management, Teamwork Benefits: Medical, Dental, and Vision Insurance, Life Insurance, Short-Term and Long-Term Disability Insurance, 401K with Employer Match, Paid vacation and sick time, Paid company holidays plus flexible personal days per year, Tuition Reimbursement, Health & Wellness Programs, Flexible Spending Accounts, HSA Accounts, Commuter Transit Benefits, Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few., Employee Discount Programs, Professional Training & Development Programs, Career Advancement Opportunities – We like to promote from within