2nd Shift Concierge at Resort Lifestyle Communities in Kansas City, MO

Summary: Resort Lifestyle Communities (RLC) is a fast-growing, family-owned company serving seniors with a focus on respect, honesty, kindness, and compassion. As a 2nd Shift Concierge, you will be the welcoming face of the community, providing outstanding customer service, managing safety systems, and supporting various operational tasks.

Responsibilities:
- Create a positive first impression by performing valet parking services for residents and visitors
- Deliver outstanding customer service by greeting residents, families, and visitors, answering calls, and anticipating the needs of residents, guests, and vendors
- Respond promptly to emergencies, monitor resident call systems, and contact emergency services when necessary
- Oversee building safety systems, including fire alarms; follow emergency procedures and assist residents during fires or severe weather
- Handle administrative tasks such as scheduling transportation, maintaining accurate records, coordinating guest suite reservations, and ensuring suites meet RLC standards
- Support community operations by assisting with room service requests, dining room coverage during peak times, event setup, and responsible alcohol service
- Maintain cleanliness in common areas and ensure building security by locking and unlocking exterior doors at designated times
- Welcome new residents and guide them through the orientation process for a smooth transition into the community
- Manage office supplies, resident documents, and menus; perform clerical duties as assigned

Required Qualifications:
- At least 21 years old with a valid driver's license and clean driving record; able to valet park vehicles safely
- Able to work Thursday-Monday 3:00pm to 11:30pm
- High school diploma or equivalent (GED)
- Strong problem-solving, organizational, and multitasking skills in a fast-paced environment
- Previous customer service experience, professional appearance, excellent communication and interpersonal skills
- Adaptable and flexible to shifting priorities; willing to assist in various areas
- Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time
- Ability to communicate effectively in English with residents, guests, and staff
- Must meet local alcohol service requirements and obtain food handler permits within two (2) weeks of hire

Preferred Qualifications:
- Knowledge of the local community
- Intermediate proficiency in Microsoft Office (Outlook, Word, Excel)

Required Skills: Valet parking, Microsoft Outlook, Microsoft Word, Microsoft Excel, Emergency response, Building safety systems, Food handler permit, Alcohol service permit

Benefits: Access your pay anytime, $341 benefit stipend per pay period to apply toward: + Health, Dental, Vision + Life Insurance + Short- & Long-Term Disability + HSA, FSA, LSA + Accident & Hospital Indemnity + Legal & Identity Theft Protection, Paid Time Off, 401(k) with employer match, Competitive compensation and benefits