Residence Inn Palo Alto Los Altos
Full-Time Front Desk Guest Services… at Residence Inn… · Los Altos
Entry LevelOn-siteFull-timeLos Altos, CA
Job Description
InnVentures Overview:
We offer eligible employees a number of benefits to enhance their health and well-being:
Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.
Location: Residence Inn Palo Alto, Los Altos CA
Overview: Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.
We offer eligible employees a number of benefits to enhance their health and well-being:
- Group insurance, including medical, dental, vision and company-paid life insurance.
- Paid time off
- Company-matched 401(k) plan
- Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
- Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
- Get paid daily
- Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
- Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
- Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.
- Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
- Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
- Support the goals of the hotel through teamwork and collaboration with all departments.
Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.
Benefits: Highgate offers the following benefits package for this position:
- Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
- 401(k) Retirement Plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave (provided in accordance with applicable law)
- Employee assistance program (EAP)
- Tuition reimbursement
- Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
Please click here for additional benefit details for the states of Washington, Colorado, and California.
Posting Date: This job opening was posted on 11/10/2026 and will remain open for at least 14 days.