Assistant Community Manager Multi-Site Denver at RedPeak · 1044 N…

POSITION SUMMARY

As an Assistant Manager, you’ll put your customer service and property management experience to work in assisting your Multi-Site Manager in all community operations with an emphasis on accounts payable. You’ll have direct contact with our customers and will serve a key role in leasing apartments and maintaining and enhancing our customer service platform.

Our Assistant Managers are critical members of our team. They’re responsible for providing great customer service - the cornerstone of the RedPeak experience – and keeping the community running smoothly.

Position Details

Schedule: Monday - Friday

Pay: $26-$29/hour, plus bonuses

Multi-Site: 549 Apartments,12 Buildings

Office Located at: 1044 N Downing St, Denver, CO 80218

WHAT YOU'll DO:

Actively support fellow team members and CM through ongoing mentoring, learning opportunities, and effective communication. As second in command, take a leadership role with resident relations and fellow team members through knowledgeable, confident support.

• Leads team and supervises vendors to ensure all residents receive professional service in every area property operations.
• Work with leasing staff to ensure leasing/marketing goals are being met Increase/maintain occupancy by aiding in leasing functions.
• Positively impact RedPeak’s reputation through effective Emotional Intelligence and communication skills.
• Provide exceptional customer service and create thoughtful customer and team member experiences. Demonstrate and uphold RedPeak service expectations, ensuring minimal resident turnover.
• Walk apartments and prepare move-in gifts to ensure readiness for future residents; prepare keys and change locks for future move-ins.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Ensure adherence to RedPeak standards by monitoring curb appeal, timely and effective lead management response, and audits to guarantee compliance.
• Ensures the properties under management are maintained to the highest standards vs. comparable properties in the market.
• Assist Community Manager in day-to-day community operations, ensuring that all RedPeak policies and procedures are being followed; ensures all team members are current on training.
• Maintain positive relations with all community vendors; provide vendors with applicable service expectations and obtain and approve bids for vendor-aided community projects ensuring coverage of necessary scope of work.
• Manage daily accounting practices to ensure accurate billing, cash flow management, delinquency management, and month-end reporting processes.
• Monthly management and payment of community invoices; approving and coding invoices for payment.
• Monthly posting of rent charges including utility charges if applicable; rent collection and delinquency management; managing write-offs and collection accounts.
• Maintain a stabilized fiscal operation; including all aspects of overall community budget and finances and achieve objectives for property financial performance.
• Completes all property financials, reporting, and analysis according to schedule and owner/investor requirements.
• Coordinate with the Concierge Team to ensure all non-recurring resident service charges are entered.
• Review and report any variances from annual budget to Community Manager.

WHAT WE’RE LOOKING FOR

• Demonstrated leadership and strategic thinking skills
• Warm, friendly and service-oriented attitude
• Pride in work and community
• High degree of flexibility and tolerance for change
• Ability to train, develop, lead and mentor
• Superior written and verbal communications skills
• Organized and detail-oriented
• Reliable transportation and valid driver's license
• High School Diploma or equivalent
• Bachelor’s Degree
• 3+ years of property management experience, including on-site experience
• Experience in supervisory roles with 200+ unit communities.
• Experience in writing and maintaining budgets
• Proficient in Yardi Voyager property management software
• General office, bookkeeping and sales skills
• Computer literate, including Microsoft Office
• Proficiency with email and Internet platforms