Koto Buffet Host-ess at Red Hawk Casino in Placerville, CA

DUTIES AND RESPONSIBILITIES • Handles initial cordial reception to the guests upon arrival and the prompt courteous escort to a dining table. • Advises guests of waiting time (during reservation periods). • Responsible for assisting and facilitating the restaurant seating and reservation system. • Buffet environment: takes guest beverage order and informs guests of various food outlet offerings available in the buffet. • Ala carte environment: seats guest and presents menus. • Answers telephones and takes reservations. • Verifies reservations and complimentaries, if applicable. • Receives payment from casino guests in a prompt and courteous manner, if applicable. • Adheres to established cash control policies and procedures. • Answers any guest questions and refers them, if necessary, to appropriate management personnel. • Helps maintain podium by stocking supplies and cleaning as needed. • Assists with special requests when applicable. • Answers questions concerning food offerings, hours of operation, and pricing. • Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. • Monitors guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures. • Maintains professional rapport with marketing hosts and communicates needs to prioritize services, if applicable. • Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards. • Helps record preferential information within reservation system for future service, if applicable. • Utilizes guest’s name when applicable. • Maintains menu knowledge. • Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS • High school diploma or GED preferred. • Three months of fast food/quick service cashier experience preferred.

• Must be at least 18 years of age.