Customer Service Representative at Recovery… · Littleton

Summary: Recovery Monitoring Solutions is a company focused on drug testing and electronic monitoring services. The Customer Service Representative is responsible for administering drug testing and managing electronic device installations, ensuring client satisfaction and maintaining communication with various agencies.

Responsibilities:
- Meet with clients to install, remove, or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served
- Schedules installation appointments for all new referrals and maintenance appointments
- Manages daily communication and equipment alerts and maintenance items
- Creates individual customer accounts and tracks participants as well as taking payments for services provided
- Delivers participant completion, non-compliance and payment reports to appropriate supervising agencies
- Administers Urine Analyses samples per protocol and chain of custody procedures (on job training)
- Manages daily communication with billing and maintenance items

Required Qualifications:
- High School education level
- 6 months of customer service experience
- Clean Background
- Some travel may be required
- Must exhibit ability to work under pressure and maintain composure and pleasant manner
- Excellent interpersonal and organizational skills required
- Prioritize tasks appropriately and complete in timely manner
- Ability to multitask and work in a fast-paced environment with multiple interruptions
- Proficient in Microsoft Office O365
- Bend, stoop, lift objects up to 10lbs., and maintain mobility necessary to perform minimum functions associated with the position

Required Skills: Electronic Device Installation, Electronic Device Maintenance, Data Management, Alcohol Monitoring, Location Monitoring, Urine Analysis, Chain of Custody Procedures, Microsoft Office O365