Managing Director, Measurement at Real Chemistry in Remote

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. We are seeking a Managing Director, Integrated Intelligence to lead a large, multi-brand portfolio of digital analytics programs—including social listening, measurement, and audience insights—across multiple therapeutic areas. This role blends strategic account and team leadership, subject-matter expertise, operational rigor, and passion for developing the next generation of analytics talent. Integrated Intelligence (or I2) is the practice formerly known as Analytics. We changed our name to more closely identify with the innovative work we do beyond just data analysis. We integrate across data sources, functions, methodologies, and technology, and we’re providing intelligence because our data leads to insights and our insights lead to action. And when you put those two things together, we are exponentially better at helping our clients make critical business decisions. This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, Lambertville, San Francisco, or Wilmington—or remotely within the US, depending on team and business needs. What You’ll Do Lead Client & Portfolio Strategy Guide multi-brand portfolios encompassing digital analytics, social listening, measurement, and audience insights. Serve as a senior advisor to Director–C-Suite clients, ensuring strong relationships, high-quality work, and long-term growth. Design digital analytics and measurement approaches that translate data into clear narratives and actionable recommendations. Oversee annual planning, KPIs, governance, and reporting structures across all intelligence workstreams. Ensure insights inform strategy across brand, disease, corporate reputation, and HCP/patient engagement initiatives. Become a Digital Ecosystem & Stakeholder Expert Build deep subject-matter expertise across therapeutic areas, understanding how patients, caregivers, and HCPs behave and communicate in the digital ecosystem. Identify emerging motivations, unmet needs, sentiment trends, and behavioral signals. Provide internal teams and clients with clear perspectives on HCP and patient lenses to inform strategy and messaging. Drive Thought Leadership & Innovation Shape Real Chemistry’s POV on next-generation social intelligence, analytics methodologies, and stakeholder insight approaches. Develop case studies, frameworks, and thought leadership that elevate the practice’s visibility and impact. Partner with leadership, innovation, and data engineering/technology teams to develop new research modalities and tools that enhance speed, depth, and sophistication of insights. Integrate AI tools into workflows to accelerate insight development, streamline analysis, and enhance strategic outputs. Lead, Inspire, and Develop Your Team Motivate and galvanize a team of next-generation social listening researchers; foster curiosity, innovation, and excellence. Mentor and in some cases directly manage Directors, Senior Managers, and Analysts through structured development and coaching. Manage staffing, capacity planning, work allocation, and career progression. Build a culture centered on excellence, accountability, collaboration, and continuous improvement. Ensure Delivery Excellence Oversee the development of social listening reports, landscapes, stakeholder deep dives, monitoring programs, and measurement deliverables. Provide guidance on storylines, insights, recommendations, and client-ready narratives. Strengthen processes, templates, and QA to ensure rigor, accuracy, consistency, and executive-ready storytelling. Champion the use of AI tools to improve efficiency, analytical depth, and output quality. Manage Financial & Operational Performance Lead budgets, forecasting, profitability, and staffing across a large portfolio. Partner with finance and account teams on pricing, renewals, and quarterly planning. Drive operational efficiencies, optimize delivery models, and identify opportunities to improve margins without sacrificing quality. Refine operating structures, processes, and resource plans to support scalability and growth. Collaborate Across the Organization Partner with strategy, creative, medical, paid media, account management, and research teams to ensure insights fuel integrated work. Support new business opportunities through pitches, RFP responses, and capability presentations. This role is a perfect fit for you if: RC’s values — Best Together, Impact-Obsessed, Excellence Expected, Evolve Always, Accountability with an “I” — truly resonate. You thrive in a fast-moving, evolving environment and adapt quickly as priorities shift. You’re proactive, resourceful, and passionate about uncovering insights that drive action. You enjoy motivating teams and creating environments where people can do their best work. You are curious about new tools, especially AI, and excited to integrate them into your work. What you should have: 10-15+ years in social media analytics, digital analytics, social listening, or related research fields. Deep expertise with social listening and earned media analysis tools, taxonomies, audience segmentation, and measurement methodologies (i.e, Quid, BrandWatch, Meltwater, StatSocial, Audiense, Pathmatics) Strong understanding of digital behaviors and motivations of patients, caregivers, and HCPs. Track record of leading large, complex portfolios in healthcare or regulated industries. Exceptional communication, storytelling, and client-facing consulting skills. Demonstrated experience developing and scaling high-performing teams. Strong operational and financial management capabilities. Comfort using AI tools to enhance insight development, efficiency, and analysis. Pay Range: $185,000 - $225,000 This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time. Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here. We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.  Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com. Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us.For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be.Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people. Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know. *Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.