Analyst - Production Support at RBC in Toronto, Ontario, CA

Job Description What is the opportunity?

As a Business Analyst, Global AML Initiatives you will support the implementation and maintenance of key Financial Crimes initiatives and processes, with a focus of continually improving and enhancing processes and procedures. You will work with various teams within the Financial Crimes area as well as across the Bank including development teams, production and maintenance support teams, business stakeholders and vendors. This role provides an opportunity to apply project management, business analyst, compliance, and quality assurance role competencies and capabilities.

What will you do?

• Work with Financial Crimes production staff, and AML IT Production support and Maintenance teams to resolve issues with Financial Crimes applications including case management and regulatory reporting application and processes
• Administer and maintain employee access requests for Financial Crimes applications
• Work with business stakeholders to elicit and document business requirements, and communicate with technology experts
• Liaise with AML IT teams to communicate and deliver Business Stakeholder requirements to resolve issues, implement enhancements, and complete post-implementation verification
• Look for opportunities to improve and enhance processes and procedures
• Develop and maintain system process and procedure documents for Financial Crimes applications and processes, system specifications, and test plans, according to existing standards and methodologies

What do you need to succeed?

Must Have

• Excellent interpersonal, written, and verbal communication skills
• Ability to work independently under tight deadlines, and manage multiple concurrent priorities
• Proven analytical skills and ability to coordinate, problem-solve, and make day-to-day decisions, understanding when to escalate
• Project management experience, specifically business analysis, including elicitation and coordinating enhancement release management for system support, fix deployment, and post-implementation verification (PIV)
• Awareness of different segments of the bank, including banking products, requirements and regulations
• Experience working in governance and compliance programs related to PCMLTFA and PIPEDA
• Technical aptitude to allow for problem solving of issues with in-house Financial Crimes applications

Nice to Have

• Over 5 years of experience in the Banking Industry
• University Undergraduate and/or College equivalent
• Certified Anti-Money Laundering Specialist (CAMS) designation

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• To be part of a large and growing global organization which puts client interests first and has a culture of fairness and accountability

Job Skills Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis

Additional Job Details **Address:20 KING ST W:TORONTOCity:TorontoCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:GROUP RISK MANAGEMENTJob Type:RegularPay Type:SalariedPosted Date:2026-06-29Application Deadline:**2026-07-13 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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