Raydar→
Customer Success Manager at Raydar in San Francisco, CA
Skills
Job Description
About the company
Our client is a healthcare software company.
The role
Raydar is recruiting for this opportunity through the Paraform network. The position is with our client. Help clinician customers adopt and use a software platform, owning onboarding, customer communication, and the operational details of ongoing success.
What you'll do
Guide clinicians through onboarding, training, and continued engagement.
Coordinate scheduling, follow-ups, records, and internal workflows.
Create training guides and learning resources.
Monitor use and engagement and share meaningful trends.
Translate clinician feedback into product and customer success improvements.
What we're looking for
3 to 8 years in a customer-facing or operational role at a technology company.
Experience in an early-stage, high-growth startup.
Ability to learn complex workflows and organize detailed operational work.
Comfort learning tools such as HubSpot, Canva, and Airtable.
Warm, clear communication and skill in de-escalating customer issues.
A personal interest in healthcare and the needs of clinicians.
Bonus points
- Healthcare AI startup experience.
Compensation and benefits
Base salary: USD 120,000 to 140,000 per year.
Equity: Competitive equity.
A variable performance bonus is tied to account retention.
Health, dental, and vision insurance.
Unlimited paid time off.
401(k).
Location and work model
- Hybrid role in San Francisco.