Office Coordinator at Ravine… · Stoney…

We are Aire Guardians. At Abatement Technologies, we pride ourselves on our strong foundation built over three generations of family ownership. Our leaders operate with honesty and integrity, ensuring a positive impact on both our customers and employees. Our products and services are designed to meet the unique needs of contractors and facilities managers, ensuring safety, compliance, and efficiency.

We are committed to delivering exceptional value to our clients through our dedication to quality and customer service. As responsible corporate citizens, we are leaving a mark in our communities while embarking on an exciting journey of growth fueled by our commitment to excellence and innovation. Come journey with us and be part of a company that truly makes a difference!

Primary Purpose: The Office Coordinator will act as the main contact for office activities and issue resolution with the warehouse and head office. They will also provide inside sales and support to customers in the assigned region, as well as providing full backup for the outside sales representatives.
Essential Job Functions:
Customer Service
• Coordinate with Head Office to establish and set up new customer accounts, including data entry, processing of new customer credit applications and other various administrative duties.
• Manage customer orders/shipments ensuring timely fulfillment and assisting in inventory planning/management.
• Process customer orders and payments, including walk-in customers.
• Provide customers with accurate information regarding shipping costs and delivery times where necessary.
• Maintain and improve customer service by developing customer relationships and staying in contact with customers to ensure the flow of communication.
• Assist with timely handling and resolution of customer product complaints, including changes to purchase orders, and obtaining serial numbers and other relevant information.
• Answer incoming phone calls from customers to process or trace their purchase orders using the Company’s ERP.
Office
• Maintain organization of the office, specifically keeping the office and showroom customer ready,
• Acting as the main point of contact and receptionist during business hours at the branch.
• Become knowledgeable regarding key features and benefits of products and product groups to promote and sell products, and provide application support to customers.
• Gain a thorough knowledge and understanding of the ERP system.
• Provide back-up coverage for other members of the local team in accordance with Company’s policies.
• Provide and implement suggestions and initiatives to increase overall efficiency.
• Ensure strict confidentiality with company and customer information.
• Provide back-up coverage and assist other members of the local team as needed.
People & Culture
• Model Abatement’s values in all that you do and hold others accountable in maintaining the integrity of them.
• Champion, influence, embrace and motivate change, with a strategic mindset for continuous improvement and scalability.
• Commitment to Health and Safety, consistently following all policies/rules and procedures.

Perform other duties as requested, directed, or assigned by Company management. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.
Supervisory Responsibility: N/A
Education and Work Experience: High school diploma or GED. Work experience should include a minimum of two (2) years in a business-to-business sales or sales support role, preferably in a related industry..
Knowledge, Skills, and Abilities:
• Excellent sales skills and techniques, oral and written communication skills.
• Must be able to develop and maintain accurate and detailed product and product application knowledge.
• A proven willingness and ability to make sound business judgments. Understanding the implications of new information for both current and future sales and decision making.
• Must have strong attention to detail and a high degree of accuracy.
• Sound analytical thinking, planning, prioritization, and execution skills.
• Knowledge of computers and ERP systems.
• Exhibits a high level of integrity, mutual respect, and employee teamwork always.
• Displays a professional image.
• Demonstrates a strong commitment to meeting or exceeding company expectations, goals and objectives.
• Ability to keep Company information in strict confidence and adhere to Company policies and procedures at all times

*Physical Demands and Working Conditions:
• A significant portion of the workday involves sitting at a desk working at a computer. Occasional standing or walking may be needed for tasks like accessing files, office equipment, etc.
• The employee must occasionally lift and/or move up to 50 pounds.
• Manual dexterity and eye-hand coordination are needed for tasks like operating office equipment and working with paperwork.
• Tasks like data entry and using office equipment may involve repetitive hand and arm movements.
• The work is typically performed in a warehouse environment with minimal exposure to extreme temperatures, dust, or other adverse conditions. PPE includes: safety goggles, gloves, respirator, and CSA approved work boots hearing protection.
• The normal work week is up to 40 hours, but the hours will vary according to production demands. Some overtime may be required.

*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We offer a full set of benefits including:
• Company paid benefits program which includes: Medical, Dental, Vision, Life Insurance, and Employee Assistance Program
• Enhanced vacation and paid time off
• RRSP match program
• Bi-annual bonus, subject to company approval
Abatement Technologies welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. This job posting is for an existing vacancy. Our hiring process utilizes AI tools to help assess applications, but all final decisions are made by our hiring team to ensure a fair and comprehensive evaluation.