IT Support Specialist at Rapid Response Monitoring in Corona, CA

Summary: Rapid Response Monitoring is a national leader in alarm and security system monitoring dedicated to protecting lives and property. The IT Support Specialist provides first-level technical assistance for hardware and software issues, troubleshoots and documents support requests, and collaborates with Tier 2 support to maintain high network and system uptime.

Responsibilities:
- Function as the first-level contact for all Information Technology Help Desk issues received via Rapid Response’s Ticket System
- Troubleshoot IT-related issues using best practices, internal tools, standard troubleshooting techniques, and external resources
- Log all support requests in the ticket system and document all actions to include all follow up conversations, troubleshooting steps, and resolution
- Upon escalation, work with Tier 2 support to learn further troubleshooting and resolution techniques
- Recommend modifications to IT Support procedures to enhance the service provided by the department
- Remain highly organized and detail oriented
- Maintain a sense of urgency when completing tasks

Required Qualifications:
- Minimum of two (2) year IT, Computer Science, Information Science, or related degree or equivalent Military Service
- Ability to work in multiple systems concurrently while providing support services
- Proficient computer skills (i.e., Word, Excel, Ticket Systems, Web Applications)
- This position is 100% in-office and reports to our facility on site in Corona, CA (Must be local or willing to relocate at your own expense)
- Various (3:00pm-11:00pm; 11:00pm-7:00am Eastern Time )
- Sat-Wed OR Wed-Sun

Preferred Qualifications:
- Experience in the alarm industry, including panel setup, configuration, and signal management
- Bachelor's degree in IT, Computer Science, Information Science, or a related field of study
- Familiarity with PowerShell for automation and system management
- Experience navigating and managing Linux servers
- CompTIA A+ certification or equivalent foundational IT knowledge
- Knowledge of Microsoft Active Directory and domain-joined infrastructure
- Experience working with Microsoft Office 365 administration and support

Required Skills: IT Support, Help Desk Support, PowerShell, Linux Server Administration, CompTIA A+, Microsoft Active Directory, Microsoft Office 365 Administration, Alarm Panel Configuration, Alarm Signal Management

Benefits: Medical, Dental, Vision, and 401k, Paid Vacation and Sick Time, Wellness Program + Wellness DAYS OFF, Internal advancement opportunities, The opportunity to make an impact on communities across the country every day, Newly remodeled state-of-the-art facility containing ultra-modern technology, Touch-free entrances and continual sanitization, IPad break rooms and comfortable lounge areas