Patient Service Representative at RadNet in New York, NY

Summary: RadNet is a radiology services company focused on delivering quality, value, and access in patient care. The Patient Service Representative supports medical front-office operations by greeting and registering patients, managing insurance and payments, scheduling appointments, handling calls, providing patient guidance, and coordinating with back-office staff. The role also requires safeguarding patient information and maintaining professional, respectful relationships with patients and coworkers.

Responsibilities:
- Greet and register patients in a friendly and service-oriented manner
- Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation
- Collect and log all co-pays and fees
- Answer/transfer incoming phone calls
- Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary
- Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed
- Coordinate with the back-office staff for timely and effective care of patients
- Demonstrates competency regarding the need to safeguard patient property and Patient Health Information
- Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements
- Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals
- Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers
- Demonstrates respect for patient boundaries and cultural sensitivities during all interactions
- Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting
- Demonstrates ability to establish, nurture, and maintain cooperative working relationships

Required Qualifications:
- Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
- Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
- Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service
- ***MUST be bilingual in English/Spanish***
- High School Diploma or GED
- Intermediate to advanced computer skills
- Strong multitasking and communication skills
- Experience providing exceptional customer service

Preferred Qualifications:
- Medical terminology knowledge and recent medical/radiology office experience is preferred

Required Skills: Medical Terminology, Medical/Radiology Office Experience, English-Spanish Bilingualism

Benefits: Comprehensive Medical, Dental and Vision coverages., Health Savings Accounts with employer funding., Wellness dollars, 401(k) Employer Match, Free services at any of our imaging centers for you and your immediate family.