Night Manager at Radisson… · Drayton…

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Not a normal 9-5’er? Escape the ordinary and say Yes I Can!

We are currently seeking a Night Supervisor to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

As a Night Supervisor you bring a heightened sense of responsibility, a focus on delivering exceptional service, and a dedication to ensuring a seamless and secure guest experience to our dynamic Night Operations Team.

Our Night Supervisors love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between

You will supervise our guest relations team and lead by example, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level

You will exude patience, empathy and have the personality to host the late show

As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department

Qualifications

Exceptional customer service: Proven ability to drive guest satisfaction and handle complaints with a professional demeanor. Communication skills: Clear and effective verbal and written communication with guests, staff, and other departments. Leadership abilities: Experience of managing and motivating a team of front desk staff. Organizational skills: Ability to manage multiple tasks and prioritize work in a fast-paced environment. Problem-solving skills: Identify and resolve issues that arise at the front desk. Time management: Effective scheduling of staff and managing workflow. Staff training: Experience of overseeing the training and development of your team. Knowledge of Front Desk operations: Solid understanding of check-in/check-out procedures, reservation management and guest billing. Adaptability: Flexibility to handle unexpected situations and changing priorities.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide

Guaranteed minimum of 30% off for your Friends & Family

Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.