HUMAN RESOURCES GENERALIST at Quest Events in Frisco, TX

Ten things are happening at once, and you like it that way.

An MVR flags. A manager needs help with a write-up. A new hire needs onboarding. An employee has a confidential concern. Meanwhile, your inbox keeps growing. You know how to quickly assess what needs attention, take action, and keep everything moving without losing track of the details.

Quest Events supports more than 400 team members across 13 states, and our three-person HR team keeps it all running. We're looking for an HR Generalist who thinks logically, moves quickly, enjoys working with people, and takes ownership of getting things done.

This isn't a job for someone who needs a predictable workload. It's for someone who gets energized by having a lot to do, enjoys solving problems, and takes pride in keeping a hundred moving pieces from becoming a hundred loose ends.

About Quest Events

Quest Events is a North American market leader in event rentals, providing pipe and drape, party rental, scenic, décor, and furnishing solutions to the AV, hospitality, corporate, wedding, and exhibition industries. We operate in Arizona, California, Colorado, Florida, Georgia, Illinois, Maryland, Massachusetts, Nevada, New Jersey, Tennessee, Texas, and Washington, and we keep growing through acquisitions and new locations. Our culture is built on integrity, trustworthiness, flexibility, and developing our people from within.

What this job is really like:

• Interruptions are the job, not a distraction from it. Priorities shift by the hour. Requests and questions arrive by phone, email, Teams, and in person. You’ll switch between different tasks many times a day.
• Speed and accuracy both count. Driver files, OSHA logs, I-9s, claims, and Paylocity records all have deadlines and legal requirements. You’ll work fast without letting errors slip through.
• Nothing gets dropped. When you get pulled away mid-task, you come back to it. Every request gets a response, every open item gets closed, and every file gets finished.
• You’ll talk with people all day, briefly and with purpose. Most conversations are quick: answer the question, calm the situation, point to the next step, and move on to the next thing.
• You’re never on your own. We’re a small team that shares the load and covers for each other.

What you'll do:

• Driver compliance: Manage driver qualification for everyone who drives a company vehicle, including MVRs, DOT medical certificates, driver qualification files, FMCSA Clearinghouse queries, DOT drug and alcohol testing, and a monthly DOT audit.
• Workers’ compensation and safety: Manage claims from report to closure, maintain OSHA 300/300A/301 records for every location, and help Operations track safety training.
• Recruiting: Manage job postings and requisitions in Paylocity Recruiting and Indeed, partner with hiring managers on screening and scheduling, and prepare offer letters from approved templates.
• Onboarding and offboarding: Process new hires, background checks, drug screens, Form I-9, and E-Verify; check in with new hires at 30 and 90 days; process separations accurately and on time.
• Employee relations: Serve as a first point of contact for employee questions and concerns, guide managers through progressive discipline, review corrective action documents, and investigate routine matters. Serious matters go to the HR Director.
• Programs and administration: Run Paylocity Learning, recognition programs, labor law posters, employment verifications, and HR records, and translate HR communications and training into Spanish.
• Backup coverage: After training, cover weekly payroll and benefits administration when a teammate is out.

You'll do well here if you:

• Thrive on variety and urgency. A day where everything goes as planned would bore you, and you’re at your best when you’re juggling several priorities.
• Catch the details others miss, even when you’re moving fast: the wrong date, the missing signature, the number that doesn’t tie out.
• Close the loop, every time. You track what’s open, follow up without being reminded, and don’t consider anything done until it’s documented.
• Stay calm and steady in hard conversations. Employees may bring you difficult news or strong emotions, and you listen, stay neutral, and keep it confidential.
• Work well within guidelines. You follow established policies and procedures, apply them consistently, and know when to bring a decision to the HR Director.
• Are friendly and approachable, and focused. You can build rapport in a two-minute conversation and then get right back to work.
• Put the team first. You’d rather solve the problem than get the credit for it.

What you'll bring:

Required:

• Fluency in English and Spanish, spoken and written (you’ll translate and deliver HR communications and training in Spanish).
• 3+ years of HR generalist experience in a multi-state, multi-location organization with a large hourly workforce.
• Hands-on experience with onboarding, background checks, Form I-9 and E-Verify, and workers’ compensation claims.
• Working knowledge of FMLA, ADA, FLSA, OSHA recordkeeping, and state employment laws.
• High school diploma or equivalent.

Nice to have:

• Bachelor’s degree in Human Resources or a related field, or equivalent experience.
• DOT/FMCSA driver compliance experience, including the Clearinghouse and drug and alcohol testing programs.
• High-volume or seasonal recruiting experience.
• Paylocity experience and exposure to payroll and benefits administration.
• SHRM-CP or PHR certification.
• Don’t meet every “nice to have”? Please apply anyway. We care most about accuracy, follow-through, and good judgment under pressure.

Pay and benefits:

• Pay range: $65,000–$75,000 per year. Placement within the range depends on job-related factors such as experience, skills, and certifications.
• Safe Harbor 401(k) plan with employer match of 5%.
• Medical (with HSA and FSA options), dental, vision, life, and disability coverage.
• Paid time off (PTO) and paid holidays.

Work environment:

This is an on-site role at our Frisco, Texas office, with travel up to 10% to support new and acquired locations. Expect frequent interruptions and shifting priorities. The work involves extended computer work. On-site, it may also include moving through warehouse and operations areas, and occasionally lifting up to 15 pounds. Reasonable accommodations are available.

Our hiring process:

Our process includes an application review, a phone screen, interviews, and a short work-style survey for finalists. If you need an accommodation at any stage, let us know and we’ll work with you. Employment offers are contingent on a background check conducted in accordance with the Fair Credit Reporting Act and applicable state and local law.

Quest Events is an equal opportunity employer.