Health Advocate

Queens Community House (QCH) | Connect2Care Initiative

Temporary – Six-Month Assignment

Position Type: Temporary, Grant-Funded
Schedule: Up to 35 hours per week
Compensation: $24.00-$25.00/hour
Language Requirement: Conversational fluency in English and Spanish required
Grant Period: Current contract ends March 31, 2027

About Queens Community House

Queens Community House (QCH) is a multi-service, multi-site nonprofit organization serving the diverse neighborhoods of Queens. For over five decades, QCH has provided individuals and families with opportunities, resources, and support to strengthen their lives and build healthy, inclusive communities.

Through a broad network of programs and services, QCH supports children, youth, adults, families, and older adults while promoting equity, inclusion, and social and economic justice.

Program Description

Through United Way of New York City's Connect2Care initiative, Queens Community House (QCH) helps individuals and families across Queens connect with healthcare, preventive services, health education, and other resources that support their overall well-being.

This initiative complements the work of The S.E.V.E.N Family Enrichment Center (FEC), a welcoming, community-based space that connects families and residents with resources, activities, and opportunities to strengthen family well-being and community connections.

The FEC values residents' voices and encourages community members to help shape programming that reflects their interests and needs. Through this partnership, QCH will expand access to health-related information, resources, and connections to care for individuals and families throughout Queens.

Position Summary

The Health Advocate will help Queens residents connect with healthcare and community resources through outreach, health education, referrals, and follow-up. Working closely with FEC staff and community partners, the Health Advocate will support residents in navigating available services, understanding their options, and overcoming barriers to accessing care.

The ideal candidate is friendly, approachable, and familiar with the community, with a genuine interest in helping individuals and families access the resources and services they need.

Key Responsibilities

• Conduct community outreach to connect residents with health education, preventive care, screenings, and available resources.

• Conduct participant intakes and health screenings in collaboration with the Project Lead and assist with identifying potential participants.

• Support health-related workshops, information sessions, and community events in partnership with the Project Lead, FEC staff, and community organizations.

• Help participants identify barriers to accessing healthcare and connect them with appropriate providers, insurance enrollment resources, and community services.

• Make referrals and warm handoffs, provide follow-up as appropriate, and help participants navigate the steps needed to access services.

• Build relationships with healthcare providers and community organizations to strengthen connections to care and expand available resources.

• Collaborate with FEC staff to incorporate residents' interests and feedback into health and wellness activities.

• Maintain accurate records of outreach, referrals, follow-up, and service connections using required databases and technology platforms.

• Participate in team meetings, training, supervision, and professional development activities.

• Represent QCH and Connect2Care at community meetings and events as needed.

• Perform other related duties as assigned.

Qualifications

Qualifications & Experience

• Bachelor's degree or equivalent experience in community health, case management, health coaching, care coordination, or a related field.

• Experience working with diverse communities and connecting individuals and families to health and social services preferred.

• Familiarity with the community being served and its available resources, including strong resource navigation skills.

• Conversational fluency in both English and Spanish is required, with the ability to communicate effectively with participants and families in both languages.

• Strong interpersonal and communication skills, with the ability to build relationships with individuals from diverse backgrounds.

• Comfortable engaging community members, collaborating with community partners, and helping individuals navigate services.

• Strong organizational skills and attention to detail, including the ability to document activities and track referrals accurately.

• Ability to work independently and collaboratively, manage multiple responsibilities, and adapt to a changing community-based environment.

• Commitment to respectful, culturally responsive, trauma-informed, and strengths-based practices.

• Commitment to confidentiality and maintaining appropriate professional boundaries.

• Flexibility to work occasional evenings and weekends to support community outreach and special events.

Work Schedule & Employment Details

• Temporary, six-month, grant-funded assignment.

• Current grant contract ends March 31, 2027.

• Schedule of up to 35 hours per week.

• Occasional evening and weekend hours may be required to support special events and program activities.

• Weekly schedules will be adjusted accordingly to ensure total hours do not exceed 35 hours per week.

QCH Benefits & Perks

Queens Community House is committed to supporting the well-being and professional growth of its employees. Eligible employees may have access to the following benefits and resources:

• Health & Wellness: Medical, dental, and vision insurance.

• Financial Security: Life insurance, Flexible Spending Account (FSA), and 403(b) retirement savings plan.

• Paid Time Off: Paid holidays and applicable vacation, personal, and sick leave benefits.

• Professional Development: Training opportunities and resources to support continued learning and career growth.

• Work-Life Support: New York State Paid Family Leave (PFL) supplement and applicable leave programs.

Please note: Benefits eligibility, paid leave accruals, and insurance enrollment are subject to employment classification, scheduled hours, plan requirements, and applicable QCH policies. As this is a temporary, grant-funded position, benefits may be limited.

Equal Employment Opportunity

Queens Community House is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and encourage candidates from diverse backgrounds to apply. QCH does not discriminate on the basis of any protected characteristic under applicable federal, state, or local law.

Salary Range

$24.00 - $25.00 Hourly