Workforce Planning Team Lead at Qantas in Melbourne, Victoria, AU

Company Description

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

Our people are the real jet stars!

Job Description

• Permanent opportunity within our Airport Services, Workforce Planning Team
• Seeking a highly collaborative workforce planning specialist to lead our rostering team, and deliver high quality roster outcomes for our frontline teams
• Immediate access to our staff travel program and a range of employee benefits

Join the Jetstar team at a pivotal moment in our history. The outlook for our domestic flying is strong, our teams have never been more committed, and our mission is unchanged, to offer all day, every day low fares so more people can fly to more places, more often. We are passionate about making travel accessible and enjoyable for all.

About the role

Our Airport Services Team comprise of our committed team of Customer Service and Cabin Babbage Officers. Our team are often our first point of contact for our customers. They are the face of Jetstar and are often our customer’s first point of contact and play an integral role in ensuring that our customer experience the Jetstar values through the delivery of exceptional customer service.

Our Airport Services Workforce Planning Team have an exciting opportunity available in the role of Workforce Planning Team Lead. Reporting to the Manager, Workforce Planning, you will be responsible for leading a team of Workforce Planning Officers in the planning of resources including effective and transparent allocation, coordination, and optimisation. Additionally, you will undertake comprehensive reporting, data management as to achieve optimal resource productivity and efficiencies, ensuring that labour allocation is aligned to rostering and EBA requirements.

As Workforce Planning Team Lead, your responsibilities will include:

• Monitoring performance of labour utilisation through workforce systems, processes, and data analysis to minimise variances to budget targets
• Maintaining overall workforce data and systems by conducting regular quality audits to ensure data integrity
• Identifying opportunities for improvement through analysis and developing business justifications (including presentations) whilst complying with employment agreements and standard operating procedures
• Building and maintaining strong relationships with frontline leaders as to identify opportunities to improve resource productivity and efficiencies.
• Providing coaching and leadership to a small team of six direct reports, including acting as a point of reference for all escalations from Workforce Planning Officers and provide solutions that keep in mind financial and business targets.
• Key to achieving success in this role will be your ability to balance your focus on driving positive roster outcomes for our frontline, leading our WPO team, developing strong relationships and trust with our Airport leaders and being the source of truth for rostering guidelines and EBA requirements.

About you

We are searching for a highly collaborative, analytical individual who will brings a natural ability to establish relationships quickly, create a plan and get straight into action. You will have a love of process improvement and will be comfortable to draw upon various datasets and insights as make recommendations and influence outcomes. You may be an experienced workforce planner or rostering specialist, or a current analyst who is seeking a new challenge and opportunity to develop in people management. Ideally, you will bring exposure to a similar customer centric, fast-paced, operational environment.

You will bring:

• Exposure to a Workforce Planning role, coupled with confidence in the use of Workforce Planning systems, would hold you in high regard
• Thorough understanding in data and presentation tools such as Microsoft Excel and PowerPoint
• A track record of translating data into actionable insights and business improvements
• Exposure to leading others, or a genuine interest in developing your people leadership skills
• Ability to provide direction and coaching, encourage teamwork, and inspire confidence.
• Commercial acumen and the ability to learn new systems, operations and follow processes.
• Ability to maintain confidential information and work on commercially sensitive projects.
• Ability to develop a good understanding of employee needs and business requirements.
• Understanding of Enterprise Agreements, standard operating procedures, and Work Health Safety legislation.
• Exceptional stakeholder engagement and communication approaches, including a confidence to engage, debate and influence
• A flexible and can-do attitude, with the ability to flex between coaching others and rolling up your sleeves and implementing actions
• Relevant tertiary qualifications, such as a Business degree, would hold you in high regard.

What’s in it for you

• Our team members enjoy access to unlimited heavily discounted fares to destinations all over the world - not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines
• Access to a range of salary packaging and leave benefits
• As a member of the Qantas Group, you will have the opportunity to build a career across multiple functions, locations and airlines
• Structured programs and resources to support your health and wellbeing and development
• Talk to us about how we can make this role work flexibly for you such that you can achieve your potential

Our Culture

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while your work will connect people and enrich lives. We encourage diversity and aim to create an environment where our people feel valued, respected and enabled.

Inclusion and Diversity

Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application.

Please note: Presently, applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

Applications close: 14th July 2026