Telco help desk support at Pyramid… · Location…

Job Description: Telco Helpdesk L1 ( Associate Customer Support) in Brisbane & Melbourne
Freshers are Welcome

Accepted Visa subclass:
489, 491, 485,190,189, 887, Citizen, PR.

Duration: 1 year Fixed Term contract role with leaves

Below experience Call center Experience :-

>> 0-3 months - 45k + super + shift allowance
>> 3- 6 months - 46.5k + super + shift allowance
>> 6 month and above - 50k + super + shift allowance

Shift Range timings :- 7AM to 11PM (It will be rotational shift, any 8 hour shift will be provided between given time as per the roaster)

(a) a shift finishing after 7.00 pm and at or before midnight (afternoon shift);

(b) a shift finishing after midnight, and at or before 7.00 am (night shift);

(c) a night shift which does not rotate with another shift or shifts or day work and which continues for a period of 4 consecutive weeks or longer ( night shift).

Client end - Department Largest Telecom Network in Australia

Key responsibilities:

• Troubleshooting of network related issues and Assist customers to understand, use and resolve issues relating to our products and services
• Negotiation skills to Gain support and agreement negotiating an acceptable outcome or solution that balances the interests and needs of stakeholders.
• Execute a strong negotiation technique and influence confidently to close opportunities
• Sell products and services that effectively meet customer needs
• Establish good customer relationship to Create a simple and brilliant customer
• experience across all our interactions in a multi-media environment
• Listening skills to Demonstrate cultural awareness through listening and adapting flexibly across interactions with our culturally diverse team members and customers
• Comply with procedures and support the customers to meet its duties under the relevant safety and environmental legislation.
• Demonstrates strong sense of ownership of issues/orders presented and to manage end to end delivery within designated timeframes.
• Be naturally inquisitive and resilient with an ability to articulate, listen and communicate
• effectively identify customer needs along with providing customers with solutions to solve their concerns.

Skills Required:

• Excellent Verbal/Written Communication Skills
• Comprehension and Understand customer needs
• Excellent communication and technical Experience
• Good listening skills & keeps the customer at the center
• Good Analytical and problem-solving skills
• Resolve customer issues with resilience. At the same time negotiate outcomes or solutions that meet the customer needs
• Knowledge of MS Office.
• Ability to work in a highly collaborative environment

Experience 0 - 3 years
Shift Timings
Working hours – 38 hours per week, plus half an hour break every day
Working days – Monday to Sunday (any 2 consecutives off depending upon the roster)Duration: 1 year Fixed Term contract role with leaves