Pyramid Global Hospitality→
Pool Server at Pyramid Global Hospitality in Charlotte Harbor, FL
Skills
Job Description
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.
What you will have an opportunity to do:
The Pool Server is responsible for delivering exceptional, personalized food and beverage service in a fast-paced, outdoor pool environment. This role creates memorable guest experiences by providing attentive service, expert menu recommendations, and seamless collaboration with the team, all while upholding Sunseeker Resort’s standards of excellence.
POSITION RESPONSIBILITIES/DUTIES:
- Greet and engage guests warmly, creating a welcoming and personalized poolside experience
- Guide guests through food and beverage menus, offering knowledgeable recommendations and upselling to enhance their experience
- Take and deliver orders accurately and efficiently, ensuring timely and attentive service
- Monitor guest needs throughout service, responding promptly to requests and anticipating opportunities to exceed expectations
- Maintain strong knowledge of menus, daily specials, and all beverage offerings, including liquor, beer, and wine
- Process point-of-sale transactions quickly and accurately
- Collaborate with barbacks, runners, bartenders, and pool attendants to ensure seamless service flow
- Maintain a clean, organized, and well-presented work environment at all times
- Complete opening, closing, and side work to uphold cleanliness and operational standards
- Support other service areas as needed, including seating, stocking, and general operations
- Follow all food safety, sanitation, and alcohol service regulations
- Perform other duties as assigned.
What are we looking for?
EDUCATION & EXPERIENCE:
- Must be at least 18 years of age
- Previous serving experience required, preferably in a high-volume or resort environment
- Strong attention to cleanliness, safety, and overall presentation
- Experience handling payments and operating a point-of-sale (POS) system
- ServSafe Certification or equivalent preferred
- TIPS Certification or equivalent preferred
KNOWLEDGE/SKILLS/ABILITIES:
- Ability to work varied shifts, including mornings, late evenings, weekends, and holidays (depending on operational hours of outlets and/or occupancy of hotel).
- Excellent customer service skills with a focus on personalized service that wow’s our guests.
- Ability to function well under pressure, manage multiple priorities, and meet established deadlines.
- Must possess mature personal discretion and sound judgment.
- Professional appearance and demeanor, adhering to all grooming and uniform guidelines, including slip-resistant shoes.
- Enthusiastically supports decisions once they have been made by management.
- Excellent customer service skills and an ability to communicate effectively to guests and team members alike.
- Self-starter able to prioritize and handle various tasks simultaneously.
- Ability to adapt to changing priorities and unexpected situations.
- Ability to take direction and collaborate in a team environment.
- Proficiency required in reading, writing, and mathematics, in English.
- Ability to work in a high energy and demanding environment.
- Good communication skills and the ability to work independently as well as with other team members.
- Able to work unsupervised for extensive periods, and to demonstrate good judgement when dealing with customers and peers.
Compensation:
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.