Pyramid Global Hospitality→
Director of Housekeeping at Pyramid… · Excelsior…
Skills
Job Description
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to The Elms Hotel & Spa, a historic gem in the Pyramid Global Hospitality portfolio. Located in Excelsior Springs, Missouri, this iconic property features 153 guest rooms and 11,000 sq ft of versatile meeting space. With a rich history and a dedication to top-tier service, The Elms offers a unique and rewarding work environment. As a member of our team, you'll join a culture that values growth, teamwork, and professionalism. Whether you're in guest services, food and beverage, housekeeping, or spa and wellness, you'll have the chance to develop your skills while contributing to a collaborative and supportive atmosphere. We offer comprehensive training programs and opportunities for advancement, ensuring that our team members have the tools to excel. If you're passionate about hospitality and excited about joining a dynamic, people-first culture, The Elms Hotel & Spa is the perfect place to grow your career. Explore your potential with us today.
What you will have an opportunity to do:
Position Summary
The Director of Housekeeping is responsible for overseeing all housekeeping operations to ensure the cleanliness, appearance, and overall presentation of the hotel meet the highest standards of quality, service, and guest satisfaction. This position provides leadership and direction to the housekeeping team, ensuring consistent execution of daily operations, effective staffing, proper training, and accountability at all levels.
The Director of Housekeeping is responsible for maintaining guest rooms, public areas, back-of-house spaces, and other assigned areas in accordance with hotel standards, brand expectations, and established cleanliness and safety guidelines. This role requires a hands-on leader who takes ownership of departmental performance, develops strong teams, addresses concerns promptly, and consistently drives operational excellence.
Essential Duties & Responsibilities
Department Leadership & Team Management
- Provide leadership, direction, and oversight to all housekeeping colleagues and supervisory staff.
- Establish clear expectations, responsibilities, and performance standards for the department.
- Hold supervisors and colleagues accountable for completing assigned responsibilities and maintaining established standards.
- Recruit, interview, hire, train, coach, and develop housekeeping team members.
- Conduct regular performance evaluations and address performance concerns in a timely and appropriate manner.
- Foster a positive, collaborative, and service-focused work environment.
- Ensure appropriate staffing levels and manage scheduling to meet business demands and occupancy needs.
- Maintain consistent communication with team members and other department leaders.
Cleanliness & Quality Assurance
- Ensure guest rooms, public areas, and back-of-house spaces consistently meet hotel cleanliness and presentation standards.
- Conduct routine inspections of guest rooms and public areas to identify deficiencies and ensure corrective action is taken.
- Monitor cleanliness scores, guest feedback, and quality assurance results, developing and implementing action plans when needed.
- Ensure the department consistently meets or exceeds brand standards, quality assurance expectations, and internal performance goals.
- Identify opportunities for operational improvement and implement procedures to improve efficiency and quality.
- Maintain proper inventory and presentation of guest room amenities, linens, supplies, and equipment.
- Ensure all cleaning products and chemicals are properly labeled, stored, and used in accordance with safety guidelines.
Operational & Financial Management
- Develop and manage departmental budgets, labor expenses, and operating costs.
- Monitor payroll, overtime, productivity, and staffing efficiency.
- Maintain appropriate inventory levels and oversee ordering of housekeeping supplies and equipment.
- Identify opportunities to reduce waste, control expenses, and improve departmental profitability without compromising quality.
- Ensure housekeeping operations are organized, efficient, and aligned with hotel occupancy and business levels.
- Partner with the Engineering Department to communicate and resolve maintenance concerns in a timely manner.
Guest Satisfaction & Service Excellence
- Respond to guest concerns and cleanliness complaints promptly and professionally.
- Ensure guest requests and service recovery opportunities are handled appropriately.
- Work collaboratively with Front Office, Engineering, Food & Beverage, and other departments to support hotel operations.
- Maintain a strong guest-focused approach and ensure the team understands the importance of cleanliness to the overall guest experience.
- Monitor guest satisfaction trends and implement improvements based on feedback.
Training, Safety & Compliance
- Ensure all housekeeping colleagues receive appropriate onboarding, job-specific training, and ongoing development.
- Ensure mandatory company and brand training requirements are completed within established deadlines.
- Maintain compliance with company policies, procedures, and applicable health and safety regulations.
- Ensure proper handling, storage, and use of chemicals and cleaning equipment.
- Promote safe work practices and maintain a clean, organized, and hazard-free work environment.
- Ensure appropriate documentation, incident reporting, and departmental records are maintained.
What are we looking for?
Qualifications & Requirements
- High school diploma or equivalent required; associate or bachelor's degree in hospitality management or a related field preferred.
- Minimum of 3–5 years of housekeeping leadership or management experience in a hotel or resort environment.
- Previous experience managing a large housekeeping operation preferred.
- Strong knowledge of hotel housekeeping procedures, cleanliness standards, and quality assurance expectations.
- Experience with labor management, budgeting, scheduling, and inventory control.
- Demonstrated ability to lead, motivate, coach, and hold team members accountable.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced hospitality environment.
- Proficiency in Microsoft Office and hotel operating systems preferred.
- Flexible availability, including weekends, holidays, and varying shifts as business needs require.
Physical Requirements
- Ability to stand and walk for extended periods throughout the workday.
- Ability to bend, stoop, kneel, reach, and climb stairs as needed.
- Ability to occasionally lift, carry, push, or pull up to 25–50 pounds.
- Ability to move throughout the hotel, including guest rooms, public areas, storage areas, and back-of-house spaces.
- Ability to work in a fast-paced environment and respond to operational needs as they arise.
Compensation: $55,000
$60,000
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.