Pyramid Global Hospitality→
Catering Sales Manager- The Westin Grand Cayman… at Pyramid… · Grand…
Skills
Job Description
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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About our property:
At the West Grand Cayman Seven Mile Beach Resort & Spa we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels and resorts representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at The Westin Grand Cayman Seven Mile Beach Resort & Spa with Pyramid Global can mean for you!What you will have an opportunity to do:
The Sales & Catering Manager will be responsible for the successful solicitation, planning, coordination, and execution of all local group, convention, corporate, social, and non-wedding catering events at the resort. This role serves as the primary point of contact for local clients, driving revenue through proactive sales efforts while ensuring seamless event delivery and exceptional guest satisfaction in a luxury 4-diamond resort environment.
The position reports to both the Director of Sales and the Director of Events Management.
Key Responsibilities:
- Actively solicit and secure local corporate, government, social, civic, and holiday events through outbound sales and inquiry handling.
- Manage the full event lifecycle: soliciting business, preparing quotes and proposals, drafting contracts, creating Banquet Event Orders (BEOs), room diagrams, and internal communications.
- Conduct pre-planning meetings with clients, prepare cost estimates, and actively upsell banquet and catering revenue opportunities.
- Coordinate all aspects of event execution including meeting room set-ups, food & beverage functions, audiovisual requirements, group transportation, special requests, and billing instructions.
- Ensure timely pre-arrival payments and maintain strong client relationships throughout the planning and post-event process.
- Oversee the set-up and execution of function spaces to ensure all events meet or exceed guest expectations and Westin brand standards.
- Serve as the key liaison between clients and all hotel operational departments (Food & Beverage, Banquet, Audio Visual, Housekeeping, Front Office, etc.).
- Prepare post-event reports, assist with monthly forecasting, and track performance against quarterly and annual sales goals.
- Attend department meetings and contribute to cross-functional initiatives focused on revenue generation and operational excellence.
- Be present at events as required to ensure successful delivery.
What are we looking for?
- Minimum of 3 years’ experience in hotel catering sales, event management, or banquet operations, preferably in a4- diamond luxury or full-service resort environment.
- Prior experience in both sales and on-site event coordination is essential.
- Working knowledge of CI/TY or Delphi systems is required.
- Bachelor’s degree in Hospitality Management, Event Management, Business Administration, or a related field is preferred.
- Strong client relationship management and upselling skills with a proven ability to drive revenue.
- Excellent organizational, communication, and interpersonal skills.
- Highly detail-oriented, creative, and able to thrive in a fast-paced environment.
- Proficiency in Windows, Microsoft Office (especially Excel and Outlook), and Opera.
- Must be a self-starter who is flexible and results-driven.
- Candidate should be extremely detail oriented, organized and be able to handle a fast paced environment
- Must be able to meet the demands of clients' events to include presence at numerous food and beverage functions throughout the day
- Able to work a flexible schedule including weekends and holidays
- Maintain updated spreadsheet of performance vs. quarterly & annual goal
Compensation:
CI$60,000.00-
CI$60,000.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.