Senior Change Manager | Streamline Client Lifecycle at PwC · Melbourne

Line of Service Internal Firm Services

Industry/Sector Not Applicable

Specialism IFS - Project Management Office

Management Level Senior Manager

Job Description & Summary

This is offered as a 12-month maximum term contract opportunity.

The best change practitioners know that transformation only works when people are at the centre of it — and this role is built for someone who brings that instinct to everything they do. As a Senior Change Manager at PwC, you'll bring your expertise in change strategy, communications, and capability uplift to drive AI-enabled transformation across the firm, based in Melbourne / Naarm. You'll partner closely with leaders and teams to align vision with action, ensuring new tools and ways of working are adopted with confidence and clarity.

Why PwC?

At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health—giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential.

Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future.

What you’ll do:

• As part of the Enhance Client Experience Program, you will be responsible for supporting the simplification of how we onboard and engage with our clients.
• Own and deliver change strategy for Client Experience uplift, designed around people and client experience and adoption.
• Lead change activity across multiple workstreams (e.g. onboarding, contracting, financial management) end to end, covering stakeholder engagement, communications, training, and adoption.
• Translate program objectives into practical, sequenced change plans that align to business priorities and can be executed.
• Design and deliver training plans that build genuine capability across impacted teams.
• Develop project communication plans and write project communications that are clear, effective, and aligned to corporate affairs standards.
• Identify risks, issues, and dependencies that threaten adoption early, escalate where needed, and own the mitigations.
• Prepare senior leaders and sponsors with the insights, materials, and recommendations they need to make decisions and show up credibly.
• Manage the integration of change activity across strategy, design, and implementation phases, keeping dependencies and sequencing tight.
• Build change capability across the program, raising the bar and embedding sustainable practice.
• Build and maintain strong, trusted relationships with stakeholders and teams through collaboration, credibility, and consistent delivery.

What we’re looking for:

Core skills

• Extensive experience in change management across strategy, design, and delivery phases.
• Proven track record delivering complex change initiatives and driving adoption at scale.
• Demonstrated ability to engage and influence senior executives, building trusted relationships that hold through difficult conversations.
• Strong experience designing and delivering capability uplift programs for teams.
• Credibility with senior leaders, grounded in clear communication, sound judgement, and consistent delivery.
• Pragmatic problem solver who can navigate organisational complexity without getting stuck.
• Accountable for adoption, delivery, and measurable business impact.
• Excellent communicator who can simplify complexity and bring people with them.
• Genuinely people-centred in approach, with a focus on employee experience and engagement throughout change.

Desirable skills

• Comfortable working across diverse sectors, operating models, and change contexts.
• Curious about how AI and emerging technology are reshaping change practice, with the ability to apply global thinking to local execution.
• Experience in one or more of the following areas:
  • Embedding change practice that sustains beyond program delivery
  • Commercial contracting / contract lifecycle management
  • UX / client journey / service design
  • Risk management and governance
  • Financial management and operations

Don't meet every requirement? We encourage you to apply. We value all forms of experience that may be transferrable and relevant.

What you’ll gain:

• The opportunity to work with leading organisations and cutting-edge technology that challenge and expand your expertise.
• Work within an inclusive environment committed to Inclusion and Diversity and First Nations Prosperity, ensuring diverse perspectives are at the forefront of our work.
• Flexibility means trusting you to choose when, where, and how you work balancing what’s best for you, your team, and your clients to grow and thrive together.
• Clear paths for career progression supported by continuous learning and leadership development.
• Generous leave entitlements to support your work-life balance - including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks.
• A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life.

We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here.

Ready to grow here and go further? Join PwC Australia as a Senior Change Manager and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future.

We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.

No agencies please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals.

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Analysis, Change Impact Analysis, Change Management, Coaching and Feedback, Communication, Communications Management, Communications Planning, Communications Strategy, Corporate Communications, Creativity, Embracing Change, Emotional Regulation, Empathy, Engagement Strategies, Human Capital Initiatives, Human Resources Management (HRM), Inclusion, Influence, Intellectual Curiosity, Issue Management, Learning Agility {+ 21 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements Not Specified

Available for Work Visa Sponsorship? No

Government Clearance Required? No

Job Posting End Date August 17, 2026