Part-Time Patient Advocate at Usher Care at Purpose Built… · Remote…

Part-Time Patient Advocate at Usher Care

Community outreach and one-on-one advocacy for older adults on Medicare

Getting older with a health condition means managing a lot: multiple doctors who do not talk to each other, appointments, medications, paperwork. Most Medicare enrollees and their families handle it alone. Usher Care pairs them with someone who knows the system and helps them find their way through it. That person is you.

If you have worked in health care, you have seen patients leave a visit confused, miss a referral, or wait days for a call back. In most roles, you have to move on to the next patient. As an Usher Care advocate, you are on your client's side: you help them prepare, ask the right questions, and follow through after the visit.

This is a part-time, remote, hourly W2 role. You will work with a group of older adults over time, get to know them and their families, and help them get what they need. You bring your community ties and your health care experience. We train you on the rest.

What you'll do

Your first months have three steps: community outreach and onboarding, with our co-founder working alongside you; then paid training; then patient advocacy with your own clients.

• Community outreach, where you will:
• Work with our team to map people and organizations you know who could benefit from care navigation, such as faith communities, senior centers, senior housing, and community centers
• Reach out to share information with individuals and groups in your community
• Answer questions and help schedule intake for interested and eligible Medicare enrollees
• Patient advocacy, where you will:
• Work one-on-one with older adults on Medicare: helping them understand what a doctor told them, preparing for appointments, coordinating between providers, finding local resources, following through on a care plan
• Stay in regular phone, video and text messaging contact with clients
• Document each interaction in our system
• Coordinate with our supervising physician and the rest of the Usher Care team

Who we're looking for

• Clear spoken and written English: you can explain health information in plain language
• At least one year of experience inside the health care system in some capacity: front-office or scheduling, medical assistant, discharge planning, social services, home care, pharmacy tech, patient services, care coordination.
• Comfort and patience working with older adults and their adult children
• Formal community health worker certification is a plus but not required
• Willingness to complete our paid training program and participate in ongoing supervision. Prior navigation experience is not expected
• Patient-oriented above all: you listen well, you follow through, and you treat people as adults making their own decisions
• Comfortable with computer technology: video calls, a web app, typing notes
• Reliable internet, and a private, quiet space for confidential conversations
• Connected to your community, and comfortable sharing information with people and organizations who could benefit from care navigation

Terms

• Part-time (starting at ~10 hours / week), $28 per billable hour and $20 per non-billable hour, W2 employee
• Paid training and ongoing supervision by a licensed physician
• Flexible hours: you set your schedule around your clients' needs and your other work
• Remote / work from home (Massachusetts or Vermont preferred)
• You are supported by our supervising physician and team, so you are never the only person responsible for a client

How to apply

Apply on Indeed and answer the screening questions. A cover letter is optional.

Pay: $20.00 - $28.00 per hour

Expected hours: 10.0 per week

Benefits:

• Flexible schedule
• Paid training

Application Question(s):

• Do you currently live in Massachusetts or Vermont?
• Describe a time you helped an older adult or family member get something they needed from a doctor’s office, pharmacy, or insurance company. What did you do, and what happened?
• Name 2–3 groups or places in your community where you know older adults, such as a senior center, faith community, or senior housing community. How are you connected to each?

Experience:

• working in health care or social services: 1 year (Required)

Work Location: Remote