Customer Service - Self Storage Manager at Public Storage · Gardena

Summary: Public Storage is the self-storage industry leader, and they are hiring for the role of Customer Service - Self Storage Manager. The role involves managing multiple properties, assisting customers with their storage needs, conducting daily inspections, and handling cash transactions. Responsibilities: - Our Property Managers get to work independently at multiple locations; spending time both inside and outside - We assess customer storage needs and make suggestions, including selling packing and moving supplies - Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent - Auditing cash drawers and making bank deposits are part of the daily business - We help keep our customers current with payments and make reminder and collection calls when required - Property Managers may be required to drive to multiple properties and perform bank cash deposits - Property managers are expected to work alone; be responsible for opening and closing facilities; assist reservation and walk-in customers in renting storage spaces, including resolving issues and completing lease agreements; be responsible for company assets/property; and access customer accounts, including confidential and sensitive personal information, when responding to break-ins and delinquent accounts - Property Managers will accept, enter, and accurately document all customer payments, ensuring that cash handling and deposits are conducted in accordance with company policy - Property Managers will make scheduled delinquent calls, access customer personal information, execute lien sales, and administer transactions with Auction Vendors, including providing access to purchased space Required Qualifications: - Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies - Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business Required Skills: Cash Handling, Bank Deposits, Sales, Lease Agreement Management, Inventory Inspection, Delinquent Account Management, Customer Service Benefits: Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending, Company paid life, accidental death insurance, and exclusive vendor discounts, Mileage reimbursement is provided when traveling between properties or other work-related tasks, Our Property Managers have the opportunity to earn performance-based bonuses