Greeter / Attendant at Propark Mobility in Pittsburgh, PA

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Greeter / Attendant

Pay Rate: $20.00 per hour

Job Type: Full-time

Location: Pittsburgh, PA

Shifts Available: 6am-1pm, 7am-3pm, 8am-4pm, 3pm-11pm

Must Have: Excellent customer service skills and a warm, welcoming presence

Applications will be accepted until the job is closed.

Be the first friendly face people see.

People who come to a medical center are often nervous, in a hurry, or not feeling well. As our Greeter, you set the tone for their whole visit. A warm hello, clear directions, and a little patience can turn a stressful day into an easier one.

Propark Mobility is hiring a full-time Greeter for a medical parking garage in Pittsburgh. This role is for someone who loves people, stays calm under pressure, and wants to make a real difference in someone's day.

What you'll do:

• Welcome every patient, visitor, and staff member with a friendly greeting and a smile
• Help guests find parking, the right entrance, and their appointment location
• Notice when someone needs extra help, such as an elderly visitor, a guest with mobility needs, or someone who is upset, and respond with patience and care
• Stay calm and kind with stressed or frustrated guests, and resolve issues professionally
• Respect patient privacy and handle every interaction with discretion
• Issue tickets and record the required information on each one
• Process exception transactions (lost tickets, grace-period tickets, etc.) according to company policy, including completing the required forms
• Complete daily shift paperwork: transactions by parking rate, vehicles in and out, contract parkers, vehicles left in the facility, and validated and exception tickets
• Follow the company's service standards with every guest: wear the required uniform, use the company greeting, answer questions, resolve issues, and thank each guest when they leave
• Complete small cleaning or maintenance tasks using the location's checklists, when asked
• Support special projects and other duties as assigned by location management

You'll thrive here if you:

• Are naturally warm and welcoming, and enjoy making people feel comfortable
• Have strong emotional intelligence: you can read a situation and adjust how you respond
• Stay patient and calm, even when guests are stressed or emotional
• Take pride in creating a positive experience for every person you meet
• Want your work to have a real impact on people's day

What's in it for you?

• We promote from within - park your career here!
• Free Parking!**
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day-off on your birthday!!
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)* *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.*
• Wellness is provided according to city or state mandates
• For more information: https://www.propark.com/careers/

Must haves:

• You are at least 18 years old
• A high school diploma is preferred but not required
• You can read, understand, and communicate well, both in person and in writing
• You can maintain a professional, friendly, and compassionate demeanor with guests and coworkers
• You can resolve guest concerns calmly and professionally
• You can work in a fast-paced environment
• You are available for mornings, afternoons, or evenings, Monday–Friday

Good to haves:

• • 1+ year of customer service experience
    • Experience in healthcare, hospitality, or another guest-facing role

Physical Demands and Working Conditions

The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands: the employee will be required to stand, walk, sit, use hands-to-fingers, handle toolsor controls, reach with hands or arms, talk and hear. Employee must occasionally lift and/or move objectsup to 25lbs.

Work Environment: the employee may be subjected to weather conditions prevalent at the time. Theemployee is regularly exposed to fumes and airborne particles. The noise level in this work environmentcan range from minimal to moderate.

*This list is not all-inclusive. The full job description will be provided at your interview.

**Free parking while working at your assigned Propark location(s).

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Qualified applicants with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.

Please go to the Propark corporate careers portal to view our Notice of E-Verify Participation - Propark Mobility participates in E-Verify. Following acceptance of your offer, we may verify your employment eligibility through the federal E-Verify program. Notice of E-Verify Participation