Bilingual Remote Collections Agents (El… at Progressive… · Remote

This role is a work from home position and can be performed remotely within a 60-mile radius of El Paso, Texas. Your application will not be considered if you do not meet this requirement.

Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.

WE ARE: A team of customer assistance experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do!

YOU ARE: An excited professional that knows that working hard and having fun are two peas in the same pod! You are looking for an opportunity to join an organization that has an amazing corporate culture (seriously, it’s incredible), competitive pay, an even MORE competitive monthly bonus, and the opportunity to make an impact.

YOUR DAY-TO-DAY:

• Responsible for outbound and inbound calls, collecting on accounts that are past due

• Provide top tier support and service to our customers

THE DETAILS:

• Start Date: Monday, September 7, 2026

• Virtual Training: 5 weeks, Full Time/mandatory, Monday-Friday, 8:30AM-5:00PM; 100% attendance required

• Full Time Shifts Available: Monday through Friday, 11:30AM-8:00PM

• Saturdays Required: 6:30AM-3:00PM

• Compensation: $114.25/HR + BONUS

• Verified Spanish fluency will receive a 5% hourly pay increase

• After submitting your application, you will need to complete a quick 10-minute Virtual Introduction to move your application forward. Once you complete it and if you meet qualifications, a recruiter will follow up via text message. Complete the Ribbon AI Virtual Intro here: https://app.ribbon.ai/interview/3ae1fa33?assignedRecruiterId=9606072a-7c82-421f-b562-67285622ba06

YOU’LL BRING:

• Customer Service and prior collections experience with impeccable interpersonal skills

• Excellent verbal and written communication skills

• Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously

• Phone experience in a customer service/call center environment

• High school diploma or GED equivalent, must also be 18 years or older

• AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve.

• Other qualified experience can include call center, sales, retention, resolution, debt recovery, delinquency, negotiations, repossessions

REQUIREMENTS FOR WORK FROM HOME:

• You must be located within a 60-mile radius of El Paso, TX

• You must have a designated home-based workspace (preferably one that is quiet and free from distractions)

• You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)

WE OFFER:

• Competitive Compensation

• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave

• Company Matched 401k

• Paid Time Off + Paid Holidays + Paid Volunteer Hours

• Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)

• Employee Stock Purchase Program

• Tuition Reimbursement

• Charitable Gift Matching

• Job required equipment and services