LEGAL RECOVERY SPECIALIST Lvl 1 at Professional in Springfield, OR

Summary: Professional is one of the Pacific Northwest’s largest financial services companies, focusing on assisting healthcare and government organizations with their receivables. They are seeking a self-motivated Legal Recovery Specialist who thrives in a target-driven environment and will be responsible for communicating with consumers, negotiating payment arrangements, and supporting them towards financial stability.

Responsibilities:
- Utilize advanced, industry-leading technology to communicate effectively with consumers
- Receive training to handle inbound and outbound calls with professionalism and courtesy
- Operate modern Accounts Receivable Management and Legal Management System (LMS) software
- Collaborate closely with internal Legal Department teams, including Litigation, Small Claims, and Attorneys
- Negotiate payment arrangements, address customer concerns, and support consumers on their path to financial stability
- Demonstrate strong computer proficiency, including the ability to manage multiple screens and type at least 45 words per minute
- Develop foundational skip tracing and settlement negotiation skills for legal accounts
- Build a strong understanding of the lawsuit process and legal procedures
- Apply sound judgment, attention to detail, and effective problem-solving abilities

Required Qualifications:
- self-motivated individual who thrives in a target-driven environment
- takes ownership of their performance
- confidently manages their daily workload to meet and exceed collection goals
- strong computer proficiency, including the ability to manage multiple screens and type at least 45 words per minute
- foundational skip tracing and settlement negotiation skills for legal accounts
- strong understanding of the lawsuit process and legal procedures
- sound judgment, attention to detail, and effective problem-solving abilities

Preferred Qualifications:
- bilingual Spanish skills
- college degrees
- prior customer service experience

Required Skills: Accounts Receivable Management, Legal Management System (LMS) software, Skip tracing, Settlement negotiation, Lawsuit process, Legal procedures, Typing at least 45 words per minute, Bilingual Spanish

Benefits: Additional compensation available for bilingual Spanish skills, college degrees, and prior customer service experience, Competitive monthly bonus structure (following initial collection training), Opportunities for both personal and professional growth., Employment with a stable organization that offers a rewarding and challenging career path., Comprehensive benefits package including health, dental, and vision insurance, Traditional and Roth 401(k) plans, Paid time off (accruing 80 hours per year as of day 1 for the first 2 years based on hours worked), 7 paid holidays (after 60 days of employment), Paid Volunteer and Community Outreach Program, giving you the opportunity to support and serve the community., Casual work environment with access to an onsite gym., ½ day Saturday rotation, once a month (after training, start times vary)