Pharmacy Tech Specialist, Ambulatory… at Prisma Health · Maryville

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference

• Performs all technician functions specific to the space that the pharmacy technician is responsible for supporting, including but not limited to: System Support, Informatics Support, Automated Dispense Cabinet Support, Billing/Charging Support, Specialized Roles supporting the health system as approved by the Pharmacy Director Cohort, Narcotics Management as approved by the Pharmacy Director Cohort

• Adheres to the appropriate regulatory guidelines for narcotic management within a hospital or health system, including the Joint Commission, state health department, state Board of Pharmacy and DEA.

• Expertise in the realm of inventory management as it relates to controlled substances along with collaboration in the purchasing and maintaining of purchasing records.

• CentrakVestigo, Epic, Maintenance and responsibility for safe keeping of pharmacy retailed trial materials including maintaining competency within software used for maintaining these records including, but not limited to: Taking part and responding to inquiries from trial administrators. These inquiries may be virtual or in-person. Technicians are expected to maintain professional relationships with these auditors.

• Delivers medications to the appropriate patient care area or department, per established schedule and workflow in a timely manner.

• Medication Assistance Program and/or Patient Assistance

• Developing policies/procedures for medication assistance workflow to support pharmacy operations

• Creating a pharmacy assistance program for the uninsured/underinsured patients of our system

• Defining discharge medication assistance opportunities dosage form, dose, route, frequency, indication(s) of use, and date/time the last dose was administered.

• Conducting an appropriate and respectful interview of the patient, or family member, if necessary, to construct an accurate list of home medications including the medication name, identifies and documents patient’s primary pharmacy/pharmacies

• Contacts outside healthcare providers and pharmacy/pharmacies when needed to clarify or verify patient-reported medication lists, and documents communications appropriately

• Site Leads for sites with greater than 350 beds (inpatient) or greater than 8 technicians (outpatient/retail)

• Contributes to an efficient pharmacy work environment by providing excellent customer service to include but not limited to answering the phone within three rings, servicing the pharmacy window in a timely and accurate manner, maintaining a clean and orderly work area, and being at work and prepared to start working at the beginning of each shift.

• Participates in training of new personnel and mentorship of new pharmacy technicians and pharmacy interns.

• Supports the education and training of both pharmacists and pharmacy technicians within their area of expertise.

• Maintains excellent customer service skills in communicating with many different stakeholders across the pharmacy enterprise including patients and caregivers, office practice staff, prescribers, pharmacists and pharmacy technicians, industry support, payors and payor support agents

• Participates in quality assurance/performance improvement or other projects as needed to develop or maintain best practices.

• Contributes to and supports activities/tasks related to the pharmacy enterprise.

• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

• Education - High School diploma or equivalent; OR post high school degree.

• Experience - Two (2) years of experience as a Pharmacy Tech. Experience with Pharmacy software and information systems.

In Lieu Of

• NA

Required Certifications, Registrations, Licenses

• Certified Pharmacy Tech with Board of Pharmacy

Knowledge, Skills and Abilities

• Knowledge of applicable State BOP/Dept of Health/DEA rules/regulations

• Communication skills

• Team-orientation skills

• Customer service skills

• Ability to perform work accurately with attention to detail within specified time periods.

• Ability to work collaboratively with Health-System and other Pharmacy staff members.

• Ability to handle frequent interruptions, adapts to changes in workload and schedule.

• Ability to set priorities and solve problems. Ability to respond quickly to emergency requests.

• Ability to work outdoors as business needs occur.

• Ability to stand for extended periods of time or walk frequently as business needs occur.

• Knowledge of office equipment (fax/copier)

• Computer skills (word processing, spreadsheets, database, data entry)

• Mathematical skills