Recreation Business Services Manager at Prince… · Prince…

Help Shape the Future of Business Services!

The Department of Parks & Recreation is seeking a collaborative and innovative leader to serve as our Recreation Business Services Manager. This is an exciting opportunity to make a department-wide impact by leading the business operations supporting recreation programs, memberships, facility reservations, and customer service.

In this role, you'll work at the intersection of technology, customer service, finance, and recreation operations, helping ensure residents have seamless access to the programs and services that enrich our community. If you enjoy leading teams, improving processes, using data to drive decisions, and building strong partnerships across an organization, we encourage you to apply.

The Organization:

The Prince William County Department of Parks & Recreation (DPR) is a nationally accredited department awarded accreditation by the Commission for the Accreditation of Parks and Recreation Agencies.

The department manages 5,000+ acres of parkland, comprising more than 80 park properties and 60+ miles of trails. Our staff operates a diverse portfolio of recreational facilities, services, and programs, hosting many patrons annually and providing unique leisure experiences for residents of all ages, abilities, and recreational interests.

About this role:

As the Recreation Business Services Manager, you will lead the team responsible for registrations, memberships, pass plans, facility reservations, and customer account services for the Recreation Division. You will oversee the business systems, processes, and financial controls that support recreation operations across the department.

This position serves as the department's subject-matter expert on recreation business operations and provides strategic oversight of the RecTrac recreation management system. Working closely with operational and site managers, you will identify process improvement opportunities, streamline workflows, and help ensure business practices are efficient, consistent, and customer-focused.

In addition, you will oversee critical functions, including revenue reconciliation, reporting, and data integrity, to support sound financial stewardship and informed decision-making. The role also serves as a liaison with system vendors and stakeholders, helping guide system enhancements, staff training initiatives, and operational improvements that strengthen service delivery across the organization.

This is an ideal opportunity for a leader who enjoys balancing people leadership, business operations, technology, and process improvement while making a meaningful impact on the delivery of recreation services throughout the community.

Key Responsibilities:

• Own the day-to-day administration of the RecTrac platform, including system configuration, access controls, pricing, activities, memberships, facility bookings, and related settings.
• Act as the initial technical resource for Recreation staff, resolving user issues directly or coordinating solutions with Information Technology and the software provider.
• Build and deliver practical training for supervisors and staff through group sessions, individual coaching, and easy-to-use reference materials.
• Improve and align business practices across recreation sites by leveraging RecTrac to support registration, reservations, point-of-sale activity, reporting, and customer service.
• Produce operational reports and analyses on participation, revenue, memberships, registrations, and facility use to inform leadership decisions, budgeting, and performance measures.
• Help staff address participant issues involving registrations, payments, reservations, and memberships, while supporting online services and self-service options.
• Lead technology-focused projects, including new module implementations, enhancements, testing, change communication, and rollout activities.
• Serve as a collaborative connection among Recreation, Finance, Information Technology, and the software vendor to identify and advance system improvements.

Minimum Requirements:

• High School diploma or G.E.D.

• 5 years of progressively responsible experience managing business operations, registration services, memberships, facility reservations, recreation management systems, revenue reconciliation, customer service operations, or closely related functions.

Preferences:

• Proficiency with point-of-sale, registration, memberships, facility reservations, and reporting in RecTrac/WebTrac.
• Knowledge of recreation programming, facility operations, customer service, and related financial or cashiering practices.
• Experience developing and delivering effective staff and supervisor training, supported by clear job aids, user guides, and process documentation.
• Ability to translate technical systems and business processes into practical, user-friendly guidance for diverse audiences.
• Strong analytical, problem-solving, reporting, and process-improvement skills, including proficiency with Microsoft Excel and other Microsoft Office applications.
• Proven ability to independently manage competing priorities, lead projects, standardize operations across sites, and build strong working relationships.
• Supervisory experience, including coaching staff, supporting performance, and guiding day-to-day operations, is preferred.

Work Schedule: 37.5 hours per week; typical schedule is between 8:00 am and 5:30 pm Monday through Friday, with some weekend and holiday work required based on operational and event schedules. This position is classified as exempt and can adjust hours to meet operational needs. This position is eligible for a hybrid work schedule, which may include a combination of on-site and telework arrangements, subject to departmental business needs and County telework policies.

Special Requirements:

• Any employee hired by the Department of Parks & Recreation is required to submit to a background check, which includes a criminal history check.
• All employees hired are required to have a valid driver's license. A DMV check is required.

Hiring Salary Range: $83,272.80 - $100,762.85 Annually

We also offer great benefits including:

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings and investment plans
• Paid Annual Leave
• Paid Personal Leave
• Paid Sick Leave
• Paid Holidays
• Optional Group Medical and Dental Health Plans
• Optional Group Life Insurance
• An Employee Assistance Program (EAP)
• Career Development Opportunities

Full-time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here PSLF for additional information.

NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, click here for the class description.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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