Clinic Manager at Prayatna Healthcare LLC in Al Qusais

Job description:

We are seeking an experienced Clinic Manager with UAE healthcare/hospital operations experience to independently manage the day-to-day functioning of a healthcare centre, ensuring excellent patient experience, staff coordination, enquiry conversion, and achievement of operational and revenue targets.

Key Responsibilities

• Manage daily centre operations and coordinate clinical, administrative, front-office, and support teams.
• Oversee the complete patient journey, from enquiry and assessment through therapy, package renewal, and follow-up.
• Supervise enquiry handling, lead follow-ups, conversion, appointments, therapist utilization, cancellations, and no-shows.
• Monitor patient experience, complaints, staff attendance, schedules, and operational discipline.
• Track KPIs including enquiry/assessment conversion, therapist occupancy, retention, collections, cancellations, and revenue.
• Oversee billing, payments, packages, patient documentation, inventory, facilities, and vendors.
• Coordinate HR activities including recruitment, onboarding, documentation, and staff performance.
• Develop and implement SOPs, workflows, checklists, and corrective actions.
• Ensure compliance with DHA and UAE healthcare regulations.
• Prepare operational and revenue reports and conduct regular team meetings.
• Support marketing and business development through effective lead management and conversion.
• Handle escalated operational issues and support management as required.

Qualifications & Experience

• Bachelor’s degree in Healthcare Management, Hospital Administration, Business Administration, or related field.
• 5-6 years of UAE healthcare/hospital operations experience; hospital experience preferred.

Pay: AED6,000.00 - AED8,000.00 per month

Work Location: In person