PARTS DEPARTMENT MANAGER - PRAB at PRAB in Kalamazoo, MI

The Parts Department Manager’s responsibilities include effectively communicating with customers, both internal and external. Leading the Quoting, Utility and Order Entry Specialist’s. This position reports to the Director of Sales.

Qualifications

Dedication to excellence and a quality output

Honest, Reliable, with Irreversible Integrity

Professional appearance. Ethical Business conduct, never lie.

Participate as an influential Team Builder

Positive attitude with a bias for action

Experience with Microsoft Office Software

Microsoft Word (Intermediate)

Outlook (Advanced – able to set meetings, organize emails, set alerts)

Excel (Intermediate – able to build and maintain spreadsheets)

Blue Print Reading

Able to read and comprehend Engineering Drawings, Prints, Electrical Schematics

AutoCAD (Intermediate – able to locate and comprehend BOM, Author, Scale)

A technical background is preferred

Ability to identify discrepancies, and report effectively – through completion

An Associate’s Degree or Applicable Experience is Required

§ Excellent Communication Skills

Verbal and written. Able to effectively communicate with Customers – both internal and external – in a professional and concise manner

Remain calm in difficult situations

Ability to Multi-Task

Highly Organized – able to handle multiple situations simultaneously

Responsibilities

The following activities are required in this position:

Promoting excellence throughout the department

Locate drawings and reference information using computer and paper files

Use CRM & ERP estimating tools

Accurately enter parts/service to be quoted

Ability to qualify the customer’s request and determine the proper part needed to fix issue, consulting with technical support and engineering when necessary

Maintain a positive attitude when dealing with difficult customers

Mange/update Parts Order Entry SOP as changes happen and document accordingly

Manage/update Quoting SOP as changes happen and document accordingly

Manage/update current Price List for all KMC Global Product Lines

Simple releasable part quotes need to be completed within 24 hours of receipt

Emergency quotes need to be completed before EOB the day received

Work with team members to ensure communication with customer is current, to provide steady updates pertaining to quotes and orders

Proper disposal and handling of proprietary documents

Travel at times in an effort to build product knowledge as necessary

Answer phone calls immediately – Assist with phone support for service representatives that are absent, or pre-disposed

Qualify quote requests for accurate descriptions and customer information – to include bill to ship to and job number

Perform annual reviews for quoting, order entry and utility personnel

Development and management of metrics to measure department efficiency & performance

Other tasks as assigned