Customer Support Specialist (100% Remote) at Powerprozesse · Sofia

We're looking for a Customer Support Specialist (f/m/d) to join our fully remote team. You'll be the first point of contact for our customers — German-speaking property management companies using our software. If you're tech-savvy, empathetic, and get satisfaction from actually solving problems rather than just forwarding tickets, this role is for you.

🇩🇪 German fluency is a hard requirement for this role.

What you'll do

• Handle customer inquiries and support requests via email and WhatsApp — reliably and with a personal touch
• Troubleshoot issues in our software and guide customers to solutions
• Document recurring issues and help build out our internal knowledge base
• Join screen-sharing sessions with customers when a problem needs hands-on attention
• Coordinate with our development team to escalate and resolve bugs or product issues
• Help new customers get started and feel comfortable with the product

What we're looking for

• Native or fluent German — written and spoken (essential)
• Experience in customer support, ideally in a SaaS, IT or helpdesk environment
• Tech-savvy and comfortable learning new software quickly — you don't need a manual for every tool
• Structured, reliable, and able to manage multiple open cases at once
• You work autonomously and take full ownership of your tasks
• Bonus: Hands-on IT experience of any kind — whether it's scripting, automation, self-hosted tools, web apps, Linux, or server administration. If you can fix things yourself instead of just passing them on, that's a huge plus

About Us

We are a German automation agency turned into a SaaS company with our product http://hausverwalter.ai — an AI-first platform built specifically for German property management companies. Most property managers work with 5–10 software tools daily. We're building a single platform to replace them all, with AI agents handling the routine work automatically.

What makes this role unique: the software our customers use for support is the same software we're building ourselves. You'll be close to the product and the team.

For a closer look at what we're building, check out our YouTube channel — heads up, it's in German.

The role is fully remote — though you're always welcome to drop by our office in Worms, Germany.

Salary $750 – $1500 per month before taxes, depending on experience. There will be room for growth in the years ahead.

What we offer

• 100% remote work
• Very flexible working hours
• Permanent employment contract in your country of residence through our partner Deel (Employer of Record)
• A product that our customers are genuinely excited about
• Focus on real work, not long meetings
• Job security: every hire is aimed at long-term employment
• Strong career prospects as we grow the team

If a long-term remote position at a structured, growing company sounds like what you're after, we'd be glad to receive your application.

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• Native or fluent German — written and spoken (hard requirement)
• 2+ years of experience in customer support, ideally in a SaaS, IT or helpdesk environment
• Tech-savvy and comfortable picking up new software quickly — you don't need a manual for every tool
• Technical understanding and strong problem-solving skills — you find solutions, not just workarounds
• You work autonomously and take full ownership of your tasks
• Comfortable working under performance pressure
• Quick on the uptake and a disciplined approach to your work
• Bonus: Hands-on IT experience of any kind — scripting, automation, self-hosted tools, Linux, web apps, server administration. If you can fix things yourself instead of just passing them on, that's a big plus