Customer Experience Intern at Portnox in Austin, TX

Summary: Portnox is a company focused on customer success, and they are seeking a Customer Experience Intern to support their Customer Experience team. This role offers an opportunity to gain hands-on experience in customer success, project coordination, and cross-functional collaboration within a fast-growing SaaS environment. Responsibilities: - Assist the team in supporting various stages of the customer lifecycle, including onboarding, adoption, and ongoing engagement - Help coordinate onboarding activities by tracking tasks, preparing materials, and following up with internal teams and customers - Support regular customer touchpoints by preparing notes, gathering data, and helping ensure customers are effectively using our solutions - Assist Customer Experience team members with account research, updates, and documentation - Help maintain customer records, update health scores, and support reporting efforts in Salesforce or other CX tools - Partner with teams like Sales, Product, and Support to help ensure a consistent customer experience - Help create and organize customer-facing materials, internal guides, and track interactions in company systems Required Qualifications: - No prior professional experience required; internships, coursework, or part-time roles in customer service, business, or related fields are a plus - Basic familiarity with CRM tools (e.g., Salesforce) or willingness to learn - Strong written and verbal communication skills with a willingness to engage and learn from others - Ability to manage multiple tasks, stay organized, and maintain attention to detail - Curious and proactive mindset with a desire to learn and contribute - Interest in customer experience, customer success, or business operations - Collaborative attitude and eagerness to work in a team-oriented, fast-paced environment - Current undergraduate student ideally in their final semester or final year of college, or recent graduate, in Business, Communications, Marketing, or a related field preferred Required Skills: Salesforce Benefits: Part-time schedule (flexible hours based on academic commitments if applicable), Opportunity for growth into a full-time role