Technical Support Systems Engineer I at Poppulo in Denver, CO

Summary: Poppulo is a pioneer in communications and workplace technology, striving to simplify employee and customer communications. The Systems Engineer I will assist in the design, implementation, and maintenance of IT systems, providing technical support and collaborating with senior engineers to ensure system stability and security. Responsibilities: - Assist in the installation, configuration, and maintenance of hardware, software, and operating systems - Contribute to the setup and deployment of servers, workstations, and networking equipment - Collaborate with senior engineers to ensure systems are properly configured for optimal performance and security - Provide technical support and troubleshooting assistance to identify and resolve hardware and software issues - Assist in diagnosing system problems, conducting root cause analysis, and implementing solutions - Work with team members to address user-reported problems and ensure timely problem resolution - Participate in monitoring system performance, identifying potential bottlenecks or areas for improvement - Contribute to routine maintenance tasks, including updates, patches, and system backups - Assist in maintaining system documentation, including configurations, processes, and procedures - Collaborate with security teams to implement and maintain security measures, including access controls and data protection - Assist in conducting security audits and vulnerability assessments, implementing necessary safeguards - Contribute to compliance efforts and ensure systems adhere to relevant industry standards and regulations - Work closely with cross-functional teams to support project initiatives and technical requirements - Learn from and collaborate with senior engineers to expand technical knowledge and skill set - Share insights, lessons learned, and best practices with team members to enhance overall capabilities - Stay informed about emerging technologies and industry trends to contribute fresh perspectives and innovative solutions - Pursue opportunities for training and certification to enhance technical expertise and career growth Required Qualifications: - Have a proven track record of diagnosing and fixing critical issues in emergency situations - Strong knowledge of running web applications in production - Deep understanding of how compute, storage, and networks work together to be a high performance platform - High level understanding of executing projects with full stack automation; we focus on using less manual intervention and work with internal and open source tools to automate daily activities - Excellent Linux and command line knowledge - Be comfortable reading and writing code and track changes using source control management with GIT - Comfortable with configuration management systems (Ansible Preferred) and systems automation / infrastructure as code - Be familiar with cloud architecture scalability challenges - Have solid networking knowledge, TCP/IP stack, web services - Be passionate about learning and exploring new technologies - Know when to take ownership and when to ask for help or escalate issues - Good documentation hygiene, be able to draw diagrams and templates for the projects you're working on and articulate implementation details to both technical and non-technical audiences - Familiar with DevOps/SRE practices - Excellent understanding of database technologies (MySQL, Cassandra), storage technologies (block storage, file storage, object storage) and message brokers (ActiveMQ, Kafka) Preferred Qualifications: - Ansible Preferred Required Skills: Linux, GIT Important Skills: Ansible, TCP/IP, MySQL, Cassandra, Cloud architecture, DevOps/SRE practices, Systems automation Nice-to-Have Skills: ActiveMQ, Kafka Benefits: Variable compensation, Short-term incentives, Health insurance (several options to choose from), Accident and life insurance, Access to the best in class learning and development platforms, Flexible work arrangement, Competitive salary with performance-related bonuses, Comprehensive medical insurance, Flexible working hours, Educational assistance programs, In-house soft skills training