Student Care Case Manager, Student Life and… at Point Loma… · Point…

Student Care Case Manager, Student Life and Formation

Location: Point Loma Campus - San Diego, CA

PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of God’s kingdom. We therefore encourage applications from culturally diverse candidates.

Benefits:

We are pleased to offer attractive benefits and resources. This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program.

Job Summary:

Reporting to the Associate Dean of Student Care & Engagement, the Student Care Case Manager serves a key role in fostering a safe, caring environment at PLNU.

Anchored in PLNU’s commitment to a thriving student experience/model, the Student Care Case Manager supports students in their successful navigation and connection to campus resources. Specifically, the Case Manager is responsible for fostering student wellbeing through the creation of data-driven, holistic, and team-based Care Plans to support individual students throughout the PLNU undergraduate community. The Case Manager will serve as a primary contact for identifying students who need support (including mental-health issues, relationship conflicts, social adjustment, academic challenges, family concerns, Title IX measures, and more).

Salary:
Pay rate $72,000 - $72,384
Actual salary offered is determined by the candidate’s experience, education, skills, and other factors, including internal equity and university funding resources.

Job Status:

Full time

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Job Description:

The Case Manager works closely with key campus partners to support coordinated care and advocacy for students facing obstacles in their lives. The Case Manager triages issues, provides referrals, coordinates and communicates with partners, ensures follow-up, and maintains thorough, accurate, and timely records. Additionally, the Case Manager elevates concerns to the Student Care Team, Title IX, Student Conduct, Educational Access Center, Academic Advisors, Residential Life and other campus partners as appropriate.

Duties and Responsibilities

• Student advocacy
• Serve as a primary point of contact for students who need support, including mental- health issues, relationship conflicts, social adjustment, food insecurity, financial needs, academic challenges, and family concerns, among others.
• Triage issues; support students through mentoring and referral to resources; coordinate and communicate with partners; ensure follow-up; and maintain thorough, accurate, and timely documentation.
• Assist in creating a data-driven, team-based case-management plan to support individual students.
• Maintain thorough, accurate, and timely records within approved university software/systems (i.e. Maxient and Workday)
• Work closely with Associate Dean of Student Care & Engagement, Student Care Team, Bias Incident Response Team, Academic Affairs, and Title IX to coordinate care and elevate issues and concerns, as needed.
• Develop and maintain robust community partnerships for treatment referrals, community resources, support programs, etc.
• Maintain current knowledge of student security and privacy requirements including FERPA (Family Educational Rights and Privacy Act).
• Occasional evenings and weekends may be required for crisis response.
• Other duties as assigned.
• Periodically, this position may be asked to lead or contribute to either ad hoc or ongoing

division/campus projects outside the scope of their day-to-day activities.

Job Requirements

Minimum Qualifications

• Bachelor’s degree in social work, counseling, psychology or related field or the equivalent combination of education and experience/training required. Master’s degree in psychology, social work, counseling, or related field preferred.
• Demonstrated deep commitment to inclusive and diverse practices that recognize intersectionality and multiple identities in support of student wellbeing and development.
• Experience advising, coaching and/or providing advocacy for students in a higher education environment.
• Skills in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance.
• Demonstrated experience in problem-solving, decision making, conflict resolution, negotiation, counseling, referral techniques and confidentiality.
• Candidates should be team oriented and demonstrate adaptability, initiative, and the ability to respond effectively to crises.
• Excellent written, oral, and interpersonal communication skills.
• Strong organizational skills with ability to handle several projects simultaneously.
• 1-3 years of professional experience in higher education, social work, or other related field.
• Demonstrated commitment to diversity and anti-racist practices.
• Direct experience providing advocacy and support for underrepresented students in a higher education setting.
• Evidence of Christian commitment and active church involvement. In addition, staff agree to live in agreement with PLNU’s Community Life Covenant.
• ​The job offer is contingent on the successful completion of a background check. PLNU will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws.

Preferred Qualifications

• Crisis management experience preferred.
• Title IX experience/training preferred.

Physical Requirements:

• Work is primarily sedentary and may require sitting for extended periods of time.
• Use of computer equipment: computer keyboard, mouse, and monitor.
• Vision to read documents, e-mail and other correspondence, and reports on paper and computer monitor.
• Ability to communicate effectively with others in person and by phone.
• Will also stand, stoop, push, pull, and lift up to 10 lbs throughout the day.

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At PLNU, we believe in pursuing calling together. Deep and meaningful relationships between students, faculty, and staff is vital in nurturing our shared community and expressing God’s love. We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal, spiritual and professional potential.

Point Loma Nazarene University does not discriminate on the basis of race, color, national origin, sex, age, disability or status as a veteran in any of its policies, practices or procedures.