Customer Service & First Report Claims… at Plymouth Rock… · Boston

Summary: Plymouth Rock Assurance is a company that writes and manages personal and commercial auto and homeowner’s insurance. They are seeking a Customer Service & Claims Associate to deliver exceptional service to customers and assist with claims processing and inquiries.

Responsibilities:
- Provide exceptional customer service
- Serve as the initial point of contact for customers or reporting parties following an auto accident
- Support customer inquiries through multiple channels, including phone, email, text, and chat
- Actively listen to customers, demonstrate empathy, and respond with professionalism and courtesy
- Create new auto claims files efficiently and accurately, create a detailed and natural handoff to claims experts
- Confirm initial coverage details and provide clear, concise information
- Use critical thinking and problem-solving skills to identify customer needs and provide effective solutions
- Accurately update and maintain customer, policy, and claim information
- Build positive relationships with customers, agents, claim representatives, and peers
- Adapt quickly to changing processes, systems, and customer needs
- Work efficiently in a fast-paced environment while maintaining high-quality customer experience

Required Qualifications:
- Excellent verbal and written communication skills
- Ability to listen actively, show empathy, and support customers with patience and tact
- Strong problem-solving skills and the ability to identify and address customer needs
- Comfortable working in a fast-paced environment supporting a growing customer base
- Ability to work effectively in a team environment
- Self-motivated with a commitment to continuous learning and improvement in customer service practices

Preferred Qualifications:
- Associate or bachelor's degree preferred (or working towards degree)
- Minimum of 1 year of overall work experience preferred

Required Skills: Claims Processing, Auto Insurance Knowledge

Benefits: 4 weeks accrued paid time off + 9 paid national holidays per year, Free onsite gym at our Boston Location, Tuition Reimbursement, Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision), Robust health and wellness program and fitness reimbursements, Auto and home insurance discounts, Matching gift opportunities, Annual 401(k) Employer Contribution (up to 7.5% of your base salary), Various Paid Family leave options including Paid Parental Leave, Resources to promote Professional Development (LinkedIn Learning and licensure assistance), Convenient location directly across from South Station and Pre-Tax Commuter Benefits