Portuguese Hybrid RG Analyst at PLAY NORTH in Sliema, Sliema, Malta

Job Overview:

Everybody talks about it, but for us, Responsible Gaming is a mindset and core to our business. We are looking for a Portuguese Speaking Hybrid RG Analyst who shares our integrity and actually cares. Are you a responsible person with a keen eye for details? Join our journey towards safer iGaming.

The Portuguese Speaking Hybrid RG Analyst contributes to the responsible gaming development, maintenance and growth, and ensures that responsible gaming operations are completed in a timely and effective manner.

This position is on a full-time basis 40 hours a week with potentially 24/7 services, and a shift-based schedule.

About Play North:

We are a diverse and fast-growing online casino operator active in regulated markets with offices based in Malta, Estonia and The Netherlands. You can now join our dynamic, capable and enthusiastic team.

We are the people behind the global casino brands Pikakasino.com and Kansino.nl. We are licensed and regulated by the Malta Gaming Authority and Kansspelautoriteit in The Netherlands.

Due to the continued growth and success of our brands, we are now searching for more A class talents to join our mission to build the next iGaming giant.

Are you a self-motivated and dedicated person with an eye for detail? If you get kicks from new challenges in a top professional, yet easy-going and fun, work environment, then we are eager to hear from you!

Responsibilities:

• Investigate and analyse customers’ gameplay to flag any potential responsible gaming-related issues.
• Communicate and suggest appropriate intervention tools such as limits for potentially ‘at risk’ players by Phone, Email and Chat.
• In-depth review of accounts based on alerts and other reports to identify players that may require further attention or ongoing monitoring.
• Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded.
• Create and maintain detailed records of communication, information, interventions and checks carried out.
• Promote awareness of responsible gaming issues among staff, mainly to the operational teams.
• Suggest changes and/or amendments to Responsible Gaming operational procedures and systems.
• Working on ad hoc tasks and projects as required to develop the business as directed by the management team.
• The RG Hybrid Analyst shall report to the RG Team Leader.

Requirements:

• Previous experience in iGaming and Responsible Gambling are an asset.
• An exceptional knowledge of written and spoken Portuguese and English.
• A service-minded person willing to do his / her utmost to ensure a safe and responsible experience for our customers.
• A flexible team player who is able to work independently.
• Solution-minded problem solver.
• An eye for detail.
• A ‘can do’ and hands-on approach.

What we offer:

• A hybrid working model.
• Competitive salary based on experience and qualifications.
• Brand new offices.
• Private parking.
• Private Health insurance.
• Wellness allowance up to €600 per year.
• Employee assistance program with Richmond Foundation.
• Birthday wishes with something special.
• Office lunches and daily nibbles such as fresh fruit and healthy snacks.
• Meal allowance.
• Lots of great company discounts.

"By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy, which can be accessed by clicking here. Where you have not granted consent to retain your data in our talent pool, we will, in cases where the recruitment process did not lead to employment with Play North, retain your personal data for a period not exceeding six months in order to, among other things, enable us to manage potential disputes or store data about your talents for near future opportunities. Once this retention period has elapsed, your data will be deleted. You have a right to object to this additional 6 months-period of processing by explaining the reasons why we should not process your personal data to our Data Protection Officer at DPO@playnorth.com."