Deposit Operations Specialist at PlainsCapital Bank in Lubbock, TX

This role focuses on the accurate processing of customer and account information, documentation, and resolution of deposit-related issues. The Specialist works closely with frontline staff, lending teams, compliance, and operations to uphold regulatory standards and ensure a seamless customer experience.

Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more!

PlainsCapital Bank is currently looking to hire a Deposit Operations Specialist in Lubbock, Texas. The Deposit Operations Specialist provides essential operational support for the bank’s full range of deposit products and services, including checking, savings, money market accounts, certificates of deposit, IRAs, HSAs, safe deposit boxes, and online banking. This role focuses on the accurate processing of customer and account information, documentation, and resolution of deposit-related issues. The Specialist works closely with frontline staff, lending teams, compliance, and operations to uphold regulatory standards and ensure a seamless customer experience. This position is primarily execution-focused, supporting day-to-day deposit operations.

Responsibilities

• Stays current on deposit products, deposit specialty products, services, fees, systems, and software to effectively assist customers while remaining in compliance with internal controls and banking regulations.
• Assists with overall administration of customer information files, deposit products, services, fees, accounts, tax information, online banking profiles, and online banking access while ensuring compliance with the bank’s Customer Identification Program (CIP).
• Process account transfers, refunds, closures, and reconcile general ledger discrepancies.
• Reviews checks deposited through ATM channel to assess risk and/or the necessity of placing a hold on the funds.
• Processes returned mail and performs thorough check verification reviews.
• Responsible for assisting with the comprehensive management of deposit account documentation review, tracking, communication, scanning, indexing, account management, and follow up.
• Assists with overall administration of customer information files, deposit products, services, fees, accounts, tax information, online banking profiles, and online banking access.
• Additional duties and responsibilities as needed.

Qualifications

• High School diploma, GED (general education degree), or equivalent education required.
• One year of administrative and/or customer service experience required; previous experience in a bank or other financial institution strongly preferred.
• Competent verbal, written, and interpersonal communication skills.
• Proficient analytical, time management, organizational, and problem-solving skills with the ability to work independently, multi-task, and produce error-free work in a deadline-driven environment.
• Must be self-motivated with strong attention to detail and a high level of accountability.
• Excellent PC skills, including word processing and spreadsheets via Microsoft Office products, as well as custom applications and systems.

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required and may be changed at the discretion of the Company.

About the Company

PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time.

Over 30 years later, PlainsCapital Bank has held fast to its tried-and-true relationship-based culture and its commitment to financial strength and stability. PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 55 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio. Backed by decades of experience, our knowledgeable bankers are renowned for their straightforward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship.

PlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances.

PlainsCapital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals.

To learn more, please visit us online at plainscapital.com/about.