Inside Sales Associate at PLACERS in Elkton, MD

Job Summary

Location: Elkton, MD
Job Type: Full-Time | Temp-to-Hire
Pay Rate: $32.00 per hour | Paid Weekly
Schedule: Monday–Friday | Hybrid – 3 Days Onsite, 2 Days Remote
Travel: Up to 10%

About the Opportunity

Placers Staffing is seeking an experienced, detail-oriented Inside Sales Associate to support a leading global manufacturing organization in the Elkton, MD / Newark, DE area.

This is an excellent opportunity for a customer-focused professional with experience in order management, supply chain operations, and SAP systems who thrives in a fast-paced, collaborative environment.

In this role, you will manage customer accounts throughout North America, oversee orders from initial entry through final delivery, and work closely with Sales, Supply Chain, Manufacturing, and Logistics teams to ensure an exceptional customer experience.

The ideal candidate is a proactive problem-solver who takes ownership of their work, communicates effectively, and can balance multiple priorities while maintaining a high level of accuracy.

Duties

• Manage the complete order lifecycle for assigned North American customer accounts, from order entry and processing through shipment and delivery confirmation.
• Enter, review, and process customer orders using SAP S/4HANA, ensuring accuracy and compliance with customer requirements.
• Perform Available-to-Promise (ATP) checks to verify inventory availability, confirm realistic delivery dates, and manage backorders.
• Monitor order statuses, shipment schedules, and potential delivery delays, proactively communicating updates to customers.
• Collaborate with Sales, Supply Chain, Manufacturing, Planning, and Logistics teams to resolve order-related issues and meet customer expectations.
• Maintain accurate documentation and ensure orders comply with applicable quality, traceability, and regulatory requirements.
• Investigate and resolve customer concerns, order discrepancies, and delivery issues while providing timely, professional communication.
• Support pricing activities, customer agreements, and contract-related order requirements.
• Generate and analyze order, shipment, and forecast reports to identify trends, improve accuracy, and support business decisions.
• Identify opportunities to streamline processes, improve customer service, and increase operational efficiency.
• Develop and maintain process documentation, training materials, and best practices.
• Manage a high volume of orders and competing priorities while consistently meeting deadlines.

Experience

• Minimum of 3 years of experience in inside sales, customer service, order management, supply chain, production planning, or a related field.
• Education: A high school diploma or equivalent is acceptable; a bachelor's degree is preferred but not required.
• Hands-on SAP experience required, including order entry, order management, ATP checks, and reporting.
• Strong Microsoft Excel skills and proficiency with Microsoft Office applications.
• Experience working in a regulated industry, such as medical devices, pharmaceuticals, aerospace, or defense.
• Experience managing high order volumes, coordinating deliveries, and resolving customer-related issues.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to independently investigate issues, recommend solutions, and escalate concerns appropriately.
• Comfortable collaborating with multiple departments and supporting customers in a fast-paced environment.
• Ability to prioritize competing deadlines while maintaining accuracy and professionalism.

Preferred

• Experience using SAP S/4HANA and/or JD Edwards EnterpriseOne (E1).
• Experience supporting an ERP system implementation or transition.
• Familiarity with quality management systems, including ISO 13485 or AS9100.
• Knowledge of regulatory documentation, product traceability, change-control processes, and trade compliance.
• Experience supporting customer accounts across multiple manufacturing locations or global supply chains.
• Experience with reporting, data analysis, and process improvement initiatives.

Pay: From $32.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Elkton, MD 21921