Front of House Director at Pizza My Heart · 4715…

Front of House Director

Chick-fil-A | Medical Center | Full-Time | Front of House Director

The guest experience is won or lost at the counter, in the drive-thru, and at the curb. As our Front of House Director, you’ll own all of it: the hospitality, the speed, the accuracy, and the team that delivers it. You’ll report directly to an independent Owner/Operator and lead a team of Team Members and Team Leaders who look to you to set the pace and the bar.

This is a leadership role for someone who wants real ownership, not just a bigger title.

What you’ll own:

• Day-to-day guest experience: hospitality, order accuracy, speed of service, cleanliness, and guest satisfaction scores
• Hiring, onboarding, training, and developing FOH Team Members and Team Leaders, including drive-thru, dining room, and delivery
• Scheduling and labor management, so every daypart is staffed for demand without overspending
• Handling guest concerns and escalations, turning frustrated guests into loyal ones
• Consistent standards across every shift, including opening and closing, dining room and lobby presentation, and drive-thru flow
• Coaching and performance reviews for your team, including honest conversations when expectations aren’t met
• Working hand in hand with the BOH Director so the front and back of the restaurant run as one team

What we’re looking for:

• 2+ years of restaurant, hospitality, or high-volume customer service experience, with at least 1 years leading a team
• A track record of building and keeping a reliable, engaged team, not just filling a schedule
• Comfort owning numbers: labor %, speed of service, order accuracy, guest satisfaction
• Real hospitality instincts, and the ability to teach them to others, not just model them yourself
• A coach’s mindset: you develop people, give direct feedback, and hold others accountable with respect
• Calm and decisive during a rush, and able to stay composed when the line is out the door and a guest is upset
• Willingness to work a flexible schedule, including peak hours, with the ability to stand and lift up to 50 lbs

What we offer:

• Compensation: $20-24/hr with
• Closed every Sunday
• Direct mentorship from an experienced Owner/Operator
• Real growth path with leadership development opportunities
• Scholarship opportunities
• A culture built on high standards and genuine care for people
• PTO, sick pay, and 401k with match available with qualifications

Ready to lead? Apply with your resume and a short note on a team you’ve built or a guest experience you’ve turned around. We’d love to hear about it.

Work schedule

• Other

Supplemental pay

• Other

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• 401(k)
• Employee discount