Call Center Receptionist at Pinnacle GI Partners in East Lansing, MI

Job Type: FT40

Pay: starting $17ph

Schedule: Mon-Friday, no nights or weekends

Shift: General 8/hr shift (Shift times will vary with department schedules)

We are currently seeking a full-time Call Center Receptionist for our East Lansing, MI office. In this role, you’ll play a vital part in guiding and supporting our patients throughout their care journey. Candidates with prior healthcare or customer service experience are encouraged to apply—we’re happy to provide training to help you succeed. Apply today and take the first step toward becoming a valued partner in our shared success!

Primary duties and responsibilities

• Check our patient in and out as they visit our office
• Collect, verify and enter demographic and patient insurance information
• Schedule new appointments for our patients
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel or initiates a triage message for response by medical personnel
• Coordinates referral for patients through insurance and other physician offices
• Answers telephone takes messages and correctly routes incoming calls

Qualifications

• Completion of High School or a GED program
• 1-3 years customer service
• Medical office experience preferred
• Must demonstrate multitasking and organization within a fast paced environment
• Must demonstrate a high competency level with general computer applications and functions
• Must successfully pass a background check and a drug screening

We are a proud Equal Employment Opportunity Employer. Pinnacle GI Partners participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. To learn more about our Providers and our company please visit https://www.pinnaclegipartners.com

About Us

Pinnacle GI Partners is a family of gastroenterology practices. We strive to differentiate our practices with an excellent patient experience, bringing together a remarkable network of skilled physicians with top-notch equipment, facilities, and opportunities to collaborate as professionals.