Customer Success Manager at Picus in Singapore, Singapore

Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on!

Picus Security is an exposure validation company. One platform proves what attackers can exploit and what your defenses stop, turning every exposure into a defensible decision, autonomously and at the machine speed today's AI threats demand.

Picus validates attack surfaces, exposures, and security controls as one continuous loop: validate, decide, fix, re-validate. Instead of ranking findings by severity score, Picus proves which exposures are genuinely exploitable in your environment, including the business-critical, restricted, and air-gapped assets a live exploit can never safely touch, so teams act on what truly matters and resolve each exposure into a clear call to patch, mitigate, monitor, or accept with evidence.

The Picus Platform spans Autonomous Penetration Testing, Exposure Validation, and Breach and Attack Simulation, unified by Picus Swarm, a swarm of AI agents that runs the whole validation loop continuously. It reaches across on-prem, hybrid cloud, and endpoint environments, with 75+ integrations that ingest from scanners like Tenable and Wiz and operationalize through your EDR, SIEM, firewall, and ticketing tools.

The pioneer of Breach and Attack Simulation, Picus proves and improves the security controls you already own, doubling control effectiveness within three months. Picus holds a 95% recommendation rate, 4.9 on G2, and 4.8 on Gartner Peer Insights, and is the #1 Leader on Frost Radar for Automated Security Validation.

A results-driven individual with an entrepreneurial mindset who takes the initiative and thrives in a dynamic environment, then this is a great opportunity to play a pivotal role in a fast-growing cybersecurity company. We are looking for a smart and driven professional to have a direct impact on the future of our business by helping to influence global adoption of our award-winning Picus Security Validation Platform.

Picus Security is looking for a seasoned, hardworking, and overachieving Customer Success Architect (CSA) with proven experience and a passion for executing value-driven security solutions. You will be responsible for onboarding new customers, expanding our platform capabilities, and retaining our Enterprise customer base. The Architect will create customer value and contribute to the overall sales team and business success. This position requires that the candidate be a subject matter expert with business acumen.

The role will align with the Regional Solution Architect, Sales VP, Product Management, as well as supporting roles in Marketing and Customer Success. The Architect will work within our Solution Architect team and collaborate within the Sales organization to define solutions for enterprise customers while aligning with partners to accelerate revenue and strategic growth initiatives. The position requires a seasoned Customer Success profile with a proven track record of revenue growth and team collaboration.

Fascinating work - a chance to shape and lead an exciting, fast-growing cyber security segment. Security Validation is a concept that helps organizations evaluate their security posture in a continuous, automated, and repeatable way. This approach allows for the identification of imminent threats, provides recommended actions, and produces valuable metrics about cyber-risk levels.

Unlimited opportunity! We are growing. At Picus, you'll be provided with as much responsibility as you can handle - new career development opportunities constantly arise given our rate of growth.

Global exposure - Get a lot of experience working not only in a fast-growing startup but also interact with customers all around the world.

Be part of a global remote team who is taking on Exposure Validation and a growing market segment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, sex, race, color, national origin, religious belief, gender or gender reassignment, sexual orientation, marriage or civil partnership, pregnancy and maternity, disability, protected veteran status, or any other characteristic protected by International law. Upon conditional offer of employment, candidates are required to complete reference and identity checks in line with local labor laws and as per the Company’s employment policy.