About us

Physicians Revenue Group, Inc. and its family of commonly held companies serve physician and dental practices across the United States. Our business units provide medical billing and revenue cycle management, dental revenue cycle management, value-based care programs, digital marketing agency services, healthcare cybersecurity, and healthcare technology, supported by teams in the United States and abroad.

About the role

This role leads service delivery and client success across our family of companies, which provide revenue cycle management, dental revenue cycle, and value-based care services to physician and dental practices nationwide, delivered by onshore and offshore teams.

You will bring delivery and client success together under one standard: every client gets consistent service, every leader runs to a scorecard, and every team knows what good looks like. This role is for a healthcare operator who has led directors, held them accountable, and grown client retention at scale.

Core responsibilities

I. Enterprise operations leadership

• Lead the directors responsible for revenue cycle, dental, and value-based care operations, and the offshore delivery leadership supporting them.
• Set one operating standard across business units: decision rights, escalation paths, scorecards, and review cadence.
• Coach, develop, and hold directors accountable; address underperformance promptly and fairly.

II. Client delivery and retention

• Own client retention and satisfaction outcomes across business units.
• Ensure account transitions, manager changes, and onboarding happen without service disruption.
• Run quarterly client performance reviews on verified data.

III. Offshore and hybrid delivery

• Align onshore client success with offshore delivery teams on staffing, quality, productivity, and escalation.
• Set service levels and quality standards that apply equally to onshore and offshore teams.

IV. Quality, compliance, and controls

• Partner with the compliance function so delivery meets payer and regulatory requirements, and act on audit findings promptly.
• Ensure documented SOPs, version control, and training are in place for every service line.

V. Commercial partnership

• Work alongside the commercial teams as the operational and technical leader, joining client presentations and high-level client discussions where needed.
• Partner with sales and business development on scoping, pricing inputs, and implementation readiness.

VI. Growth and new service lines

• Build delivery models for new DSO and MSO services and support new client implementations.

VII. Financial performance

• Own delivery cost, margin, and productivity targets for each business unit.
• Use operating data to set staffing plans and improve unit economics.

90-day priorities

• Days 1–30: Meet directors, key clients, and offshore leadership. Review scorecards, retention data, and open issues.
• Days 31–60: Implement one operating cadence and director scorecards across business units. Address the highest-risk client accounts.
• Days 61–90: Deliver a 12-month operations plan covering retention, quality, offshore alignment, margin, and new service line readiness.

12-month success metrics

• Client retention at or above target in every business unit.
• Every director on a scorecard, reviewed monthly, with clear actions on underperformance.
• Delivery margin and productivity targets met.
• Audit findings closed on time with verification.
• Delivery model in place for new DSO and MSO services.

Performance framework

• Quarterly review against retention, quality and compliance, margin, and leadership development.
• Bonus tied to quality, retention, and margin KPIs, not to billing volume.

Career growth path

This role is the senior operating leader for service delivery and is positioned for expanded executive responsibility as the organization scales.

As part of our leadership team, this role may support initiatives across other business units as the organization grows.

Compensation and benefits

• Base salary: $165,000 to $185,000 per year, based on experience
• Annual bonus: Up to 15% of base, paid against quality, retention, and margin KPIs
• Benefits: Health insurance, 401(k) with employer match, paid time off, and professional development support.

We are building an operations organization where clients stay because service is consistent and leaders are accountable. If you have led directors through that kind of change in healthcare, we would like to talk with you.

Qualifications

Required

• 12+ years in healthcare operations, including at least 5 years leading directors or multi-site operations.
• Operations and client delivery experience in a services organization.
• Revenue cycle management experience in a services or outsourcing organization.
• Experience leading offshore or hybrid delivery teams.
• Track record of improving client retention and operating margin.
• Bachelor’s degree.

Preferred

• Client success leadership experience, especially in healthcare. Highly preferred, though strong, transferable operations and client delivery experience will also be considered.
• Value-based care, care management, or dental revenue cycle experience.
• Experience with DSO or MSO operations.
• MBA or MHA.